Desktop Support Engineer (US International voice process)
SHARDA CONSULTANCY SERVICES · Gurugram, Haryana, India
- On site
- Full-time
- ₹360,000 / year
- Gurugram, Haryana, India
Job highlights
- Provide US client tech support via voice.
- Troubleshoot desktop, printer, software, network.
- Install, configure, maintain systems, applications.
- Handle user queries, resolve technical issues.
- Requires night shift, US time zone.
About the role
Desktop Support Engineer (US International Voice Process)
SHARDA CONSULTANCY SERVICES is hiring a Desktop Support Engineer for a US International Voice Process role based in Gurgaon.
Key Responsibilities:
- Provide technical support to end-users through voice calls for US clients.
- Troubleshoot desktop and printer issues related to software and networks.
- Install, configure, and maintain operating systems and applications.
- Handle user queries and resolve technical issues efficiently.
- Demonstrate good communication and customer handling skills.
- Utilize knowledge of Windows OS, MS Office, basic networking, and troubleshooting.
- Ability to work in a night shift (US time zone) is essential.
Qualifications:
- Proficiency in Windows OS, MS Office, basic networking, and troubleshooting.
- Excellent communication and customer handling skills.
- Ability to work night shifts (US time zone).
- Immediate joiners are preferred.
Key skills/competency:
- Desktop Support
- Technical Support
- Voice Process
- US Clients
- Windows OS
- MS Office
- Networking
- Troubleshooting
- Customer Service
- Night Shift
Skills & topics
- Desktop Support
- Technical Support
- Voice Process
- US Clients
- Windows OS
- MS Office
- Networking
- Troubleshooting
- Customer Service
- Night Shift
- IT Support
- Help Desk
- Software Support
- Hardware Support
- Gurgaon Jobs
How to get hired
- Tailor your resume: Highlight experience with Windows OS, MS Office, networking, and troubleshooting, specifically mentioning voice support and customer handling skills.
- Emphasize communication skills: Clearly state your proficiency in English and experience interacting with international clients, especially from the US.
- Address shift work: Explicitly mention your availability and comfort working night shifts to align with the US time zone requirement.
- Showcase technical aptitude: Detail your ability to install, configure, and maintain operating systems and applications, as well as troubleshoot hardware and software issues.
- Highlight immediate availability: If you are an immediate joiner, make this prominent on your application to meet the company's preference.
Technical preparation
Master Windows OS and MS Office suite.,Practice common network troubleshooting steps.,Learn remote desktop support tools.,Prepare for OS and application installation.
Behavioral questions
Describe a difficult customer issue you resolved.,How do you handle pressure in a night shift?,How do you explain technical issues simply?,Give an example of teamwork in support.
Frequently asked questions
- What is the primary responsibility of a Desktop Support Engineer at SHARDA CONSULTANCY SERVICES?
- The primary responsibility is to provide technical support to US-based clients via voice calls, troubleshooting desktop, printer, software, and network issues.
- What are the required technical skills for this Desktop Support Engineer role?
- You will need knowledge of Windows OS, MS Office, basic networking, and troubleshooting skills. Experience with installing, configuring, and maintaining operating systems and applications is also key.
- Is experience with international clients necessary for this position?
- Yes, this role involves supporting US clients, so experience with international voice processes and good communication/customer handling skills are essential.
- What is the work arrangement and shift for the Desktop Support Engineer position?
- This is a full-time role requiring you to work night shifts to align with the US time zone. The location is Gurgaon.
- Does SHARDA CONSULTANCY SERVICES prefer immediate joiners for this role?
- Yes, the job description specifically states 'Immediate Joiner Only,' indicating a preference for candidates who can start quickly.
- What is the salary range for the Desktop Support Engineer position?
- The advertised salary range for this role is between 25,000 and 40,000 (currency not specified, likely INR given the location).