26 days ago

Desktop Support Engineer Voice Process

SHARDA CONSULTANCY SERVICES

On Site
Full Time
₹360,000
Gurugram, Haryana, India
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Job Overview

Job TitleDesktop Support Engineer Voice Process
Job TypeFull Time
Offered Salary₹360,000
LocationGurugram, Haryana, India
Map of Gurugram, Haryana, India

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Job Description

Desktop Support Engineer (US International Voice Process)

SHARDA CONSULTANCY SERVICES is hiring a Desktop Support Engineer for a US International Voice Process role based in Gurgaon.

Key Responsibilities:

  • Provide technical support to end-users through voice calls for US clients.
  • Troubleshoot desktop and printer issues related to software and networks.
  • Install, configure, and maintain operating systems and applications.
  • Handle user queries and resolve technical issues efficiently.
  • Demonstrate good communication and customer handling skills.
  • Utilize knowledge of Windows OS, MS Office, basic networking, and troubleshooting.
  • Ability to work in a night shift (US time zone) is essential.

Qualifications:

  • Proficiency in Windows OS, MS Office, basic networking, and troubleshooting.
  • Excellent communication and customer handling skills.
  • Ability to work night shifts (US time zone).
  • Immediate joiners are preferred.

Key skills/competency:

  • Desktop Support
  • Technical Support
  • Voice Process
  • US Clients
  • Windows OS
  • MS Office
  • Networking
  • Troubleshooting
  • Customer Service
  • Night Shift

Tags:

Desktop Support
Technical Support
Voice Process
US Clients
Windows OS
MS Office
Networking
Troubleshooting
Customer Service
Night Shift
IT Support
Help Desk
Software Support
Hardware Support
Gurgaon Jobs

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How to Get Hired at SHARDA CONSULTANCY SERVICES

  • Tailor your resume: Highlight experience with Windows OS, MS Office, networking, and troubleshooting, specifically mentioning voice support and customer handling skills.
  • Emphasize communication skills: Clearly state your proficiency in English and experience interacting with international clients, especially from the US.
  • Address shift work: Explicitly mention your availability and comfort working night shifts to align with the US time zone requirement.
  • Showcase technical aptitude: Detail your ability to install, configure, and maintain operating systems and applications, as well as troubleshoot hardware and software issues.
  • Highlight immediate availability: If you are an immediate joiner, make this prominent on your application to meet the company's preference.

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