26 days ago
Desktop Support Engineer Voice Process
SHARDA CONSULTANCY SERVICES
On Site
Full Time
₹360,000
Gurugram, Haryana, India
Job Overview
Job TitleDesktop Support Engineer Voice Process
Job TypeFull Time
Offered Salary₹360,000
LocationGurugram, Haryana, India
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Job Description
Desktop Support Engineer (US International Voice Process)
SHARDA CONSULTANCY SERVICES is hiring a Desktop Support Engineer for a US International Voice Process role based in Gurgaon.
Key Responsibilities:
- Provide technical support to end-users through voice calls for US clients.
- Troubleshoot desktop and printer issues related to software and networks.
- Install, configure, and maintain operating systems and applications.
- Handle user queries and resolve technical issues efficiently.
- Demonstrate good communication and customer handling skills.
- Utilize knowledge of Windows OS, MS Office, basic networking, and troubleshooting.
- Ability to work in a night shift (US time zone) is essential.
Qualifications:
- Proficiency in Windows OS, MS Office, basic networking, and troubleshooting.
- Excellent communication and customer handling skills.
- Ability to work night shifts (US time zone).
- Immediate joiners are preferred.
Key skills/competency:
- Desktop Support
- Technical Support
- Voice Process
- US Clients
- Windows OS
- MS Office
- Networking
- Troubleshooting
- Customer Service
- Night Shift
How to Get Hired at SHARDA CONSULTANCY SERVICES
- Tailor your resume: Highlight experience with Windows OS, MS Office, networking, and troubleshooting, specifically mentioning voice support and customer handling skills.
- Emphasize communication skills: Clearly state your proficiency in English and experience interacting with international clients, especially from the US.
- Address shift work: Explicitly mention your availability and comfort working night shifts to align with the US time zone requirement.
- Showcase technical aptitude: Detail your ability to install, configure, and maintain operating systems and applications, as well as troubleshoot hardware and software issues.
- Highlight immediate availability: If you are an immediate joiner, make this prominent on your application to meet the company's preference.
Frequently Asked Questions
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01What is the primary responsibility of a Desktop Support Engineer at SHARDA CONSULTANCY SERVICES?
02What are the required technical skills for this Desktop Support Engineer role?
03Is experience with international clients necessary for this position?
04What is the work arrangement and shift for the Desktop Support Engineer position?
05Does SHARDA CONSULTANCY SERVICES prefer immediate joiners for this role?
06What is the salary range for the Desktop Support Engineer position?
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