Specialist, Internal Communications & Engagement

About Shake Shack

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. *Preferred locations:* New York Support Center (225 Varick St. New York, NY) Atlanta, GA Support Center (2 Ballpark Center, 800 Battery Ave SE Atlanta, GA)

Job Summary

The Specialist, Internal Communications & Engagement supports the execution of internal communication and engagement initiatives that inform, connect, and align Shake Shack team members across the organization. This role partners closely with the Director of Internal Communications & Engagement to deliver day-to-day communications, manage internal platforms, and coordinate content, tools, and events that support a positive Team Member experience and reinforce our culture. This role focuses on the coordination, execution, measurement, and continuous improvement of internal communication channels and engagement activities.

Job Duties and Responsibilities

* Internal Communications Platforms: Administer and maintain internal communications tools, including the intranet, engagement platform, and internal newsletters. Manage content scheduling, posting, and updates in alignment with established content calendars and guidelines. Monitor and moderate Team Member contributions to ensure content aligns with acceptable use practices and communication standards. * Storytelling and Content Support: Support the development and sharing of Team Member stories that highlight recognition, performance, ERG initiatives, and Shake Shack’s values. Assist with drafting, editing, and formatting content for internal channels to ensure clarity, consistency, and accessibility. * Meetings and Engagement Event Coordination: Coordinate logistics and communications for internal meetings and gatherings such as all-hands meetings, L50, and other large team events. Provide planning and execution support for engagement initiatives and culture-building events, including Support Center events and ERG-led activities. Support post-event communications and follow-up as needed. * Measurement and Continuous Improvement: Track and monitor internal communications metrics such as engagement, readership, and feedback. Assist with compiling reports and insights to support ongoing optimization of communication channels and processes. * Employer Brand and Recognition Support: Partner with the People Team to support submissions for external awards that highlight Shake Shack’s culture and employee experience.

MINIMUM QUALIFICATIONS

* Education: Bachelor's Degree * Degree Field(s): Communications, Public Relations, or Human Resources * Work Experience: 2-4 years * Related Experience: Strong writing, editing, and verbal communication skills. Detail-oriented with strong project management and organizational skills. Ability to work collaboratively and cross-functionally with stakeholders at all levels. Experience with communications tools and platforms (e.g., intranet software, employee apps like Blink, Adobe Suite, Canva or email newsletter tools). Comfort with managing multiple deadlines and shifting priorities in a dynamic environment.

PREFERRED QUALIFICATIONS

* Education: Bachelor's Degree * Work Experience: 4-6 years * Related Experience: Experience working in a fast-paced, decentralized, or frontline-driven environment (hospitality, retail, or restaurant preferred).

Benefits At Shake Shack

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance
• Employer Paid Life and Disability Insurance
• 401k Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts
• Development and Growth Opportunities

Eligibility criteria applies *Pay Range - $88,843.75 - $116,656.25* Click the "*Apply*" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." *Shake Shack is an Equal Opportunity Employer* All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Key skills/competency

Internal Communications Specialist, Employee Engagement, Content Management, Project Management, Writing, Editing, Internal Platforms, Event Coordination, Metrics Tracking, Employer Branding.