Administration & Customer Service Opportunities

About the Role

SG Fleet AU is seeking talented individuals to join our team in various Administration & Customer Service Opportunities. These roles are critical for supporting our operations and ensuring an excellent experience for our customers across Australia, the UK, and NZ.

• Customer Service Representatives: Handling enquiries, resolving issues, and supporting customers via phone, email, and chat.
• Administrative Assistants: Supporting teams with data entry, scheduling, and documentation.
• Coordinators: Assisting with order processing, customer follow-ups, and reporting.

Skills and Experience

We are looking for candidates who possess a strong blend of interpersonal and technical skills to excel in these dynamic roles:

• Ability to build and maintain internal and external relationships with key stakeholders.
• Superior communication skills, both written and verbal, with the ability to communicate at all levels.
• Ability to resolve problems through to complete resolution in a timely, effective manner.
• Strong organisational and prioritisation skills.
• Sound computer skills including Intermediate MS Office proficiency.
• High level of numeracy aptitude, attention to detail, and ability to understand complex finance/taxation concepts.

About You

The ideal candidate will embody our collaborative and customer-centric culture:

• Creates teamwork, is flexible, and maintains an organised, open, and approachable working style.
• Actively creates useful internal, external, and cross-functional relationships.
• Critically analyses information and solves problems, demonstrating resourcefulness, perseverance, and accountability.
• Communicates professionally and thinks/plans ahead.
• Strives for process consistency and service improvements.
• A collaborative and engaging working style.
• Consistently takes responsibility for high quality, high output work, showing innovative, forward thinking, and strong attention to detail and ability to embrace change.

Who We Are

SG Fleet AU is a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging. With a substantial portfolio under management of $2.5 Billion and a dedicated team of over 1100 employees, we operate across Australia, the UK, and New Zealand. Our commitment to diversity, work-life balance, and career development makes us an employer of choice. Learn more about us and our careers at sgfleet.com/au/about-us/careers.

Perks at SG Fleet AU

We believe in supporting our employees' well-being and professional growth:

• Recharge and relax with up to 4 days of wellness days every year.
• Industry-leading 20 weeks paid parental leave.
• Monetary service milestone awards.
• Clear career progression opportunities.
• Education support towards learning and development, including a learning budget per year and free access to LinkedIn Learning.
• Two paid volunteer days each year.
• Health and wellbeing support including a subsidy and an Employee Assistance Program.

Next Steps

If you're ready to embrace your next challenge with a company that values its people, we encourage you to apply. We are a proud equal opportunity employer, and Aboriginal and Torres Strait Islander candidates are encouraged to apply. Interviews may commence before the application closure date, so early application is advised. Successful applicants will be required to complete a pre-employment screening.

Key skills/competency

• Customer Service
• Administration Support
• Data Entry
• Relationship Management
• Problem Solving
• Communication Skills
• Organizational Skills
• MS Office
• Numeracy
• Financial Concepts