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Training Specialist

ServiceTitan

HybridHybrid

Original Job Summary

About the Role

The Training Specialist role at ServiceTitan involves becoming a product expert in our software and the home services industry. You will deliver exceptional training, transition management, and coaching through engaging instructor-led sessions and webinars, both on-site and online.

Key Responsibilities

  • Deliver live demos and instructor-led training courses and webinars.
  • Customize training content for different ServiceTitan user types.
  • Guide customers through team transitions to ServiceTitan.
  • Contribute to the development and maintenance of training and certification programs in the Litmos LMS.
  • Assist with special projects as assigned by team management.
  • Travel as needed (25-50%, up to 75% in peak season).

What You Will Bring

  • Strong background in software customer training environments.
  • Track record in training or customer service roles, preferably in startups.
  • Expertise in live demo-based training courses and webinars.
  • Eagerness to adopt new technologies and instructional approaches.
  • Excellent planning, organization, and communication skills.
  • Bachelor’s degree or equivalent combination of experience and education.

Nice to Have

  • Experience with Litmos LMS and training development tools like Adobe Captivate, Photoshop, PowerPoint, and Camtasia.
  • Ability to create supporting content for training courses.
  • Experience in incorporating change management principles to promote adoption.
  • Strong project management skills.
  • Ability to write business correspondence and technical documentation.

Culture and Benefits

At ServiceTitan, you'll join a diverse team where individuality matters. We support flexible work arrangements, holistic health and wellness benefits, and a culture that encourages growth and teamwork. The role offers flextime, comprehensive onboarding, leadership training, and competitive compensation, including bonus, equity, and benefits.

Key Skills/Competency

  • Training
  • Software
  • Customer Service
  • Transition Management
  • Webinars
  • Change Management
  • Project Management
  • Litmos LMS
  • Coaching
  • Communication

How to Get Hired at ServiceTitan

🎯 Tips for Getting Hired

  • Research ServiceTitan's culture: Understand their mission and employee testimonials.
  • Customize your resume: Highlight live training and demo skills.
  • Show technical expertise: Emphasize software and LMS experience.
  • Prepare for interviews: Focus on change management and coaching strategies.

📝 Interview Preparation Advice

Technical Preparation

Review latest instructional technologies.
Practice live demo software sessions.
Improve webinar delivery techniques.
Study LMS platforms and content tools.

Behavioral Questions

Describe handling change resistance.
Explain teamwork in fast environments.
Share managing multiple projects.
Discuss adapting under pressure.