Solutions Architect

Overview of the Solutions Architect Role at ServiceTitan

The Solutions Architect at ServiceTitan acts as a trusted technical and business advisor to customers, transforming complex operational needs into scalable, best-practice solutions within the ServiceTitan platform. This role effectively bridges business process design, technical configuration, and customer outcomes, ensuring clients achieve measurable value and long-term success. Solutions Architects work closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across various trades.

Key Responsibilities

Customer Architecture & Solution Design

• Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices.
• Translate customer workflows into scalable configurations across: Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations.
• Ensure solutions adhere to ServiceTitan best practices while balancing customer-specific requirements.

Technical & Functional Expertise

• Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions.
• Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools).
• Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments.

Customer Advisory & Enablement

• Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders.
• Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment.
• Support customers through change management by guiding adoption and future-state design.

Cross-Functional Collaboration

• Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases.
• Provide architectural guidance to Sales during complex pre-sales or upsell motions.
• Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities.

Governance & Documentation

• Create and maintain solution documentation, diagrams, and decision logs.
• Ensure solutions are scalable, supportable, and aligned with internal standards.
• Identify risks early and proactively recommend mitigation strategies.

Required Qualifications

• 5+ years of experience in Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles.
• Experience designing and supporting SaaS platforms with complex business logic.
• Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar).
• Proven ability to translate business needs into technical solutions.
• Excellent communication skills with both technical and non-technical stakeholders.

Preferred Qualifications

• Hands-on experience with ServiceTitan (implementation, configuration, or administration).
• Experience with ERP / FSM systems, API-based integrations, and Accounting systems (QuickBooks, Sage, NetSuite).
• Background in customer success, professional services, or enterprise SaaS.
• Familiarity with data modeling, reporting, and analytics concepts.

Core Competencies

• Strategic thinking with strong execution discipline.
• Customer-first mindset with a consultative approach.
• Ability to manage ambiguity and complex problem spaces.
• Strong documentation and architectural reasoning skills.
• Bias toward scalable, repeatable solutions.

Why ServiceTitan

At ServiceTitan, you'll have a direct impact on customer outcomes, platform adoption, and the long-term success of businesses that keep the world running.

Key skills/competency

• Solutions Architecture
• Technical Consulting
• Systems Design
• SaaS Platforms
• Field Service Management (FSM)
• Business Process Design
• Integration Design
• Stakeholder Management
• Change Management
• Documentation