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People Business Partner

ServiceTitan

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Original Job Summary

About the People Business Partner Role

ServiceTitan is seeking a People Business Partner to join the Go-to-Market teams. In this role, you will partner closely with managers and talent across Sales, Marketing, and Sales Enablement to support scaling and culture development. You will work at both hands-on and strategic levels to enhance employee experience and drive organizational effectiveness.

What You Will Do

  • Coach and advise managers and team members on performance, employee relations, and team dynamics.
  • Build relationships that promote mutual accountability and effective collaboration.
  • Maintain an ongoing pulse on organizational trends and impact on business.
  • Support workforce planning and business process improvements for people-related initiatives.
  • Collaborate with the People Ops team to implement compensation reviews, DEI, benefits, and learning programs.
  • Act as a trusted advisor on all people-related matters.

What You Will Need

  • Over 5 years of HR business experience, including strategic HR partnership.
  • Robust experience in employee relations, organizational design, performance management, and talent development.
  • Proven ability to coach and influence both leaders and employees.
  • Strong business acumen and curiosity to connect dots and make proactive decisions.
  • Experience in fast-paced, dynamic and sometimes ambiguous environments.
  • Nice to have: Experience with Canadian employee support.

Be Human With Us

At ServiceTitan, we value diverse experiences and unorthodox perspectives. We encourage people from all backgrounds to apply, especially individuals from underrepresented groups. Your unique experiences help us challenge the conventional and drive impactful solutions.

What We Offer

  • Flexible work arrangements with ample flextime and autonomous work options.
  • Holistic health and wellness benefits including comprehensive medical, dental, and vision care.
  • Robust support programs including parental leave, fertility services, and financial planning tools.
  • Career growth opportunities through onboarding, leadership training, and ongoing development.

Key Skills/Competency

  • HR Business Partner
  • Employee Relations
  • Organizational Design
  • Performance Management
  • Talent Development
  • Coaching
  • Strategic Partnership
  • DEI
  • Workforce Planning
  • Business Acumen

How to Get Hired at ServiceTitan

🎯 Tips for Getting Hired

  • Customize your resume: Highlight HR business partner experience and metrics.
  • Research ServiceTitan: Understand their culture and recent achievements.
  • Emphasize strategic skills: Focus on talent development and employee relations.
  • Prepare for interviews: Practice scenario-based HR questions and solutions.

📝 Interview Preparation Advice

Technical Preparation

Review HRIS systems and data reporting basics.
Study performance management software and tools.
Familiarize with organizational design frameworks.
Practice analyzing workforce planning metrics.

Behavioral Questions

Describe a challenging HR scenario solved.
Explain how you influence managerial decisions.
Discuss a time you improved team dynamics.
Share an experience managing ambiguous situations.