People Business Partner, Employee Relations Lead
ServiceTitan
Job Overview
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Job Description
Overview
Join ServiceTitan as a People Business Partner, Employee Relations Lead to maintain a culture of trust, transparency, and high performance. In this dual-capacity role, you will lead complex employee investigations and provide strategic counsel for talent management.
Primary Responsibilities: Employee Relations Lead (60-70%)
- Lead end-to-end investigations into sensitive issues.
- Apply risk-calibrated decision making and sound business judgment.
- Develop and refine a scalable investigation framework and documentation standards.
- Collaborate with Legal and People Business Partners to decide outcomes.
- Analyze trends using data to develop proactive training and interventions.
Responsibilities: People Business Partner (30-40%)
- Provide strategic counsel to leaders and coach on key people topics.
- Build effective relationships and advise on change management and team dynamics.
- Drive organization-wide initiatives and people programs for improved business outcomes.
- Collaborate with the broader People Ops team on compensation, DEI, Total Rewards, and Learning & Development.
- Use data to recognize patterns and influence long-term solutions.
What You'll Bring
You are a pragmatic problem-solver, experienced investigator with 5-10 years in People Business Partnership and Employee Relations, a superior communicator with high emotional intelligence, and a neutral arbitrator who remains objective under pressure.
Be Human With Us
At ServiceTitan, being human means sharing diverse experiences and challenging conventional thinking. We encourage candidates from all backgrounds to apply and bring unique perspectives to our team.
Use of AI Technology
Technology, including AI tools, supports our recruitment process to enhance efficiency and candidate experience. Hiring decisions remain solely with our hiring teams.
What We Offer
- Flexible time off and autonomous work supported by comprehensive onboarding.
- Robust leadership training and multiple reward systems including Bonusly.
- Holistic health and wellness benefits covering medical, dental, vision, and more.
- Support at all life stages including parental leave, fertility services, and financial planning tools.
Key skills/competency
- Employee Relations
- Investigations
- Risk Management
- Strategic Partnership
- Coaching
- Compliance
- Data Analysis
- Conflict Resolution
- Change Management
- Communication
How to Get Hired at ServiceTitan
- Customize your resume: Tailor experience to people business partnering.
- Research ServiceTitan: Understand their culture and strategic priorities.
- Highlight investigation skills: Emphasize risk management and data use.
- Prepare for behavioral interviews: Showcase conflict resolution capabilities.
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