Enterprise Implementation Consultant I

@ ServiceTitan

Overview

The Enterprise Implementation Consultant I at ServiceTitan plays a pivotal role in ensuring client success by managing the setup, configuration, training, and testing of the ServiceTitan platform for major businesses in the Home Services industry.

What You’ll Do

• Manage multiple implementation projects from initiation to close.
• Lead scoping and discovery sessions to document business requirements.
• Configure a tailored ServiceTitan environment aligned with best practices.
• Conduct client training and develop personalized training materials.
• Identify and escalate risks while collaborating with cross-functional teams.
• Stay updated on new and in-development ServiceTitan functionalities.
• Travel for on-site client engagements 20-30% of the time.

What You’ll Bring

• Over five years of client-facing, project management, and SaaS implementation experience.
• Bachelor's Degree or equivalent professional work experience.
• Exceptional attention to detail and multi-task management skills.
• Proactive problem-solving and excellent client relationship skills.
• Experience with Excel and SmartSheet is a plus.

Be Human With Us

ServiceTitan values diverse experiences, encouraging everyone from underrepresented groups to apply. We celebrate individuality and provide robust support including flextime, holistic health benefits, and career development opportunities.

Key Skills/Competency

• Implementation
• Client Management
• Project Management
• Configuration
• Training
• Risk Management
• Discovery
• SaaS
• Excel
• SmartSheet