Technical Support Engineer, UX
ServiceNow
Job Overview
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Job Description
Technical Support Engineer, UX at ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
UX APJ Team
The UX APJ Team delivers exceptional customer support, which is why we are so customer-centric. Our Engineers are driven and continue to evolve in our support of Service Portal and our Emerging products such as the Mobile and Collaboration space, including but not limited to Agent Chat, Virtual Agent, Advanced Work Assignment with Agent WorkSpace, just to name a few.
What You'll Do
We are looking for an engineer with a passion for excellence. The Technical Support Engineer, UX will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
Qualifications
- 4+ years providing customer-facing technical support (Web based products or e-commerce preferred)
- Bachelors or higher in Computer Information Systems or equivalent experience in a related field
- Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
- Experience with JavaScript, AngularJS and Jelly.
- Experience working in Java or similar backend programming language
- Experience and understanding of object-oriented design
- Knowledge of with relational databases such as MySQL, Oracle
- Working knowledge of the components in a web applications stack
- Familiarity with Linux, UNIX or other OS
Extra Skills
- Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
- Experience providing SaaS support is desirable.
Other Preferred Requirements
- Candidate status must have citizenship or be a permanent resident to live/work in Australia
Key skills/competency
- Customer Support
- Technical Troubleshooting
- JavaScript
- HTML/CSS/AJAX
- ServiceNow Platform
- AngularJS
- Jelly
- Relational Databases
- Object-Oriented Design
- SaaS Support
How to Get Hired at ServiceNow
- Research ServiceNow's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for Technical Support Engineer, UX: Highlight web technologies, customer support experience, and platform knowledge.
- Showcase your web technology expertise: Emphasize AJAX, JavaScript, CSS, HTML, AngularJS, and Jelly skills in your application.
- Demonstrate customer-centric problem-solving: Prepare examples of resolving complex technical issues and effective collaboration.
- Understand the ServiceNow platform: Familiarize yourself with Service Portal, Mobile, Virtual Agent, and Agent WorkSpace functionalities.
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