Staff Outbound Product Manager
@ ServiceNow

Dublin, Leinster, Ireland
$150,000
On Site
Full Time
Posted 23 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXX******* @servicenow.com
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Job Details

About ServiceNow

It all started in sunny San Diego, California in 2004 when engineer Fred Luddy envisioned a new way to work. Today, ServiceNow is a global leader with innovative AI-enhanced technology used by over 8,100 customers including 85% of the Fortune 500®.

Role Overview

The Staff Outbound Product Manager drives the success of Autonomous Implementation within ServiceNow Impact. This role focuses on product strategy, customer experience, and go-to-market execution, ensuring customers realize value faster through automated onboarding and implementation.

Key Responsibilities

  • Partner with cross-functional teams to define GTM strategies.
  • Develop compelling product positioning, messaging and enablement materials.
  • Drive product launch planning and execution for optimal readiness.
  • Define and track metrics for adoption, usage, and customer outcomes.
  • Represent the voice of the customer to inform strategy and roadmap.
  • Ensure alignment across product, engineering, and field teams.

What You Bring

  • 4-8 years of experience in product management, marketing, or customer success in enterprise SaaS.
  • Strong understanding of customer onboarding, implementation, and value realization journeys.
  • Experience with AI/ML-driven automation or workflow technologies is a plus.
  • Excellent communication and storytelling skills for varied audiences.
  • Proven ability to influence cross-functional teams without direct authority.
  • Bachelor’s degree required; an MBA is a plus.
  • Deep knowledge of the ServiceNow platform and structured customer engagement processes.

Additional Information

This role includes flexible work personas and may require use of a third-party service to verify proximity to a ServiceNow office. ServiceNow is an equal opportunity employer committed to accessibility and inclusion.

Key skills/competency

  • Product Management
  • Outbound Strategy
  • Go-to-Market Execution
  • Customer Onboarding
  • Analytics
  • Cross-functional Collaboration
  • AI/ML Automation
  • Communication
  • Implementation
  • Customer Success
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How to Get Hired at ServiceNow

🎯 Tips for Getting Hired

  • Research ServiceNow's culture: Study their mission, values and recent news.
  • Tailor your resume: Highlight product management and SaaS experience.
  • Emphasize achievements: Showcase metrics and customer success impacts.
  • Prepare examples: Be ready for behavioral and technical queries.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS product lifecycle fundamentals.
Study AI/ML and automation trends.
Analyze product launch case studies.
Practice metrics analysis techniques.

Behavioral Questions

Describe teamwork in challenging projects.
Explain conflict resolution in cross-functional teams.
Discuss customer-focused decision making.
Share experiences influencing without direct authority.

Frequently Asked Questions