Senior Platform Architect
@ ServiceNow

Vienna, Vienna, Austria
$150,000
On Site
Full Time
Posted 1 day ago

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Job Details

Company Overview

It all started in sunny San Diego, California in 2004 when Fred Luddy envisioned transforming work. Today, ServiceNow is a global market leader, with an innovative AI-enhanced cloud platform serving over 8,100 customers including 85% of the Fortune 500.

Job Role

The Senior Platform Architect is an advisory role within the Customer Excellence Group. You will help customers establish a strong technical foundation on the ServiceNow Platform and design solutions that deliver outcomes. As an architectural advisor, you will guide ServiceNow, partner, and customer teams through selling, structuring, and implementing long-term solutions.

Responsibilities

  • Advise customers on instance strategy, technical governance, and core data.
  • Guide customers and partners through digital transformation and integration.
  • Translate business and technical requirements into architectural blueprints.
  • Manage technical governance with a focus on reducing technical debt.
  • Support sales efforts by scoping engagements and change orders.

Qualifications

Applicants should have 8+ years of progressive experience in a professional services organization or equivalent, along with cloud application expertise and ServiceNow certifications. Proficiency in English and German, experience with AI integration in work processes, management consulting background, and strong communication skills are essential. Ability to travel and a legal right to work in the applicant’s country is required.

Additional Information

ServiceNow offers flexible work personas including remote opportunities. The company is committed to an inclusive hiring process and provides accommodations upon request. Export control regulations may apply for this role.

Key skills/competency

  • ServiceNow
  • Architecture
  • Digital Transformation
  • Technical Governance
  • Cloud
  • Consulting
  • Integration
  • AI
  • Enterprise Solutions
  • Customer Excellence
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How to Get Hired at ServiceNow

🎯 Tips for Getting Hired

  • Research ServiceNow's culture: Understand their mission and AI enhancements.
  • Customize your resume: Highlight technical governance and cloud expertise.
  • Prepare for technical discussions: Focus on digital transformation projects.
  • Practice consultative skills: Be ready with real-life customer success stories.

📝 Interview Preparation Advice

Technical Preparation

Review cloud architecture case studies.
Understand ServiceNow platform best practices.
Practice integration design scenarios.
Brush up on AI application examples.

Behavioral Questions

Describe a challenging technical decision made.
Give an example of cross-team collaboration.
Explain managing multi-stakeholder conflicts.
Discuss a time of innovative problem-solving.

Frequently Asked Questions