Senior Network Engineer - ADC - Layer 4-7

@ ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow’s load-balancing (ADC) team is responsible for delivering application traffic to every ServiceNow customer worldwide. We built our own load-balancing solution using well-known open-source technologies and combined it with the power of the ServiceNow platform to transform customer requirements into host configurations and deploy them at scale. We are continuously observing, measuring, testing, optimizing, and redeploying to keep our platform current, add new features, and maintain a high level of performance as we continue to grow rapidly.

What you get to do in this role:

• Maintain software-defined declarative infrastructure, at scale.
• Manage large-scale infrastructure with code.
• Implement new open-source and commercial tools, technologies, and methodologies.
• Collaborate with peer teams who have built world-class networking and orchestration solutions.
• Resolve operational issues in the load-balancing infrastructure.
• Engage deeply in the sustainment function for proactive analysis.
• Review, consult and prepare for planned changes.
• Participate in rotating “on-call” schedule with teammates.
• Perform software upgrades and security patching.
• Partner with Site Reliability Engineering (SRE) team for mentorship.
• Create and maintain technical documentation.
• Contribute to processes and automation for continuous deployment.

Qualifications

To be successful in this role you have:

• 4+ years of expert knowledge of Layer 4-7 networking protocols.
• Expert troubleshooting skills.
• Experience building and maintaining Linux-based systems.
• Knowledge of Docker and Kubernetes.
• Excellent communication skills.
• Ability to learn new technologies quickly.