Senior Network Engineer - ADC - Layer 4-7 - Fed...

@ ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note: This position will include supporting our US Public Sector customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

ServiceNow’s load-balancing (ADC) team is responsible for delivering application traffic to every ServiceNow customer worldwide. We built our own load-balancing solution using well-known open-source technologies and combined it with the power of the ServiceNow platform to transform customer requirements into host configurations and deploy them at scale. We are continuously observing, measuring, testing, optimizing, and redeploying to keep our platform current, add new features, and maintain a high level of performance as we continue to grow rapidly.

What you get to do in this role:

• Maintain software-defined declarative infrastructure, at scale.
• Manage large-scale infrastructure with code.
• Implement new open-source and commercial tools, technologies, and methodologies.
• Collaborate with peer teams who have built world-class networking and orchestration solutions.
• Resolve operational issues in the load-balancing infrastructure.
• Take a lead role in the engagement and mitigation of outage-causing events or issues.
• Engage deeply in the sustainment function to proactively analyze network parameters.
• Review, consult and prepare for planned change introduction to the production environment.
• Perform software upgrades and security patching.
• Create and maintain technical documentation of the infrastructure and processes.

Qualifications

To be successful in this role you have:

• 4+ years of experience with expert level knowledge of Layer 4-7 networking protocols.
• Experience with Docker and Kubernetes.
• High integrity, honesty, and the ability to partner with globally distributed peers.
• Excellent oral and written communication skills.