Senior Manager, Software Engineering (AI Automa...
@ ServiceNow

Hyderabad, Telangana, India
$180,000
On Site
Full-time
Posted 24 days ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @servicenow.com
Recommended after applying

Job Details

Company Overview

It all started in sunny San Diego, California in 2004 when visionary engineer Fred Luddy transformed work. Today, ServiceNow is a global leader with an intelligent cloud-based platform, trusted by over 8,100 customers including 85% of the Fortune 500®. Join us on our journey to make the world work better for everyone.

Role Overview

As the Senior Manager, Software Engineering (AI Automation Testing), you will join the Go-To-Market Platform Engineering team to build the intelligent systems powering Sales, Account Executives, and Solution Consultants globally. This role focuses on transforming traditional quality engineering into AI-powered DevSecOps excellence with India as the center of excellence for next-generation testing practices on the Now Platform®.

Key Responsibilities

  • Drive AI-First Testing Transformation: Lead the implementation of GenAI testing frameworks using TestGen-LLM, Mabl, Testim, and TOSCA for self-healing automation across CRM, CPQ, and CLM workflows.
  • Champion DevSecOps Excellence: Integrate security-first testing (SAST, DAST) into CI/CD pipelines and establish TDD/BDD practices.
  • Optimize Now Platform® Testing: Design hybrid testing strategies combining ServiceNow ATF with enterprise tools like TOSCA, LoadRunner, and JMeter.
  • Build High-Performing Teams: Transform testers into modern SDETs through structured programs and clear career progression paths.
  • Establish Technical Leadership: Partner with STEP org engineers to create standards, share knowledge, and scale testing excellence across global teams.
  • Drive OKR-Based Improvements: Lead quarterly objectives focusing on automation coverage, release velocity, performance standards, and AI adoption with measurable business impact.

Qualifications

  • 10+ years in software quality engineering with at least 4 years leading distributed engineering teams.
  • Deep expertise in the ServiceNow Platform® including ATF, Business Rules, Script Includes, and Glide JavaScript.
  • Proven experience with AI/ML testing frameworks and modern DevSecOps practices.
  • Mastery in performance testing tools such as JMeter, LoadRunner, and API contract testing.
  • Strong cross-functional collaboration and technical thought leadership.
  • Experience integrating AI into work processes to enhance testing and team productivity.

Additional Information

ServiceNow offers flexible work arrangements based on work personas. The company is committed to equal opportunities and provides accommodations as needed. Export control regulations may apply for certain roles.

Key skills/competency

Senior Manager, Software Engineering (AI Automation Testing): AI, DevSecOps, ServiceNow, ATF, SDET, GenAI, TOSCA, CI/CD, LoadRunner, JMeter

Apply without a personalized resume

How to Get Hired at ServiceNow

🎯 Tips for Getting Hired

  • Research ServiceNow's culture: Study their mission, values, and recent tech initiatives.
  • Customize your resume: Highlight AI, DevSecOps, and testing experience.
  • Network on LinkedIn: Connect with ServiceNow engineers and leaders.
  • Prepare for technical interviews: Brush up on testing frameworks and CI/CD integrations.
  • Understand role requirements: Emphasize leadership and cross-functional collaboration skills.

📝 Interview Preparation Advice

Technical Preparation

Review GenAI testing frameworks.
Study DevSecOps pipeline integrations.
Practice automation with TOSCA and LoadRunner.
Refine continuous integration testing strategies.

Behavioral Questions

Describe a time of team transformation.
Explain conflict resolution in distributed teams.
Share an experience with cross-functional collaboration.
Discuss leadership during technical challenges.

Frequently Asked Questions