Senior Business Process Consultant @ ServiceNow
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Company Overview
It all started in sunny San Diego, California in 2004 when Fred Luddy envisioned a transformation in work processes. Today, ServiceNow is a global market leader, serving over 8,100 customers with AI-enhanced technology, including 85% of the Fortune 500®.
Job Description
MUST BE A US CITIZEN and Public Trust Clearance Required.
The Customer Outcomes team partners with clients to drive platform adoption and customer satisfaction, helping them unlock the full value of their ServiceNow investment.
The Role: Senior Business Process Consultant, ITAM Workflow
You will serve as the functional and process expert, consulting with customers to translate business requirements into configuration requirements for ServiceNow ITAM Software Asset Management (SAM) and Hardware Asset Management (HAM) solutions.
- Advise on ITAM best practices using SAM and HAM products.
- Lead process definition, re-engineering, and gap analysis workshops.
- Conduct design workshops and gather business requirements.
- Draft user stories with acceptance criteria and testing strategies.
- Support unit and user-acceptance testing and deliver customer-facing process materials.
- Mentor team members and partner ecosystem, with up to 50% annual travel.
Qualifications
- Minimum five years consulting experience with complex, global organizations.
- Expertise in ITAM process consultancy, SAM and HAM engagements.
- Experience converting business requirements into configuration requirements.
- Strong communication, presentation, and interpersonal skills.
- Proficiency with Agile development and common productivity tools (Visio, Word, PowerPoint).
Additional Information
Compensation is based on geographic location and includes competitive base pay (guideline: $135,300-236,800), equity (when applicable), incentives, and robust benefits including health plans, 401(k) match, ESPP, and flexible work arrangements. ServiceNow is an Equal Opportunity Employer committed to inclusion and accessibility.
Key skills/competency
Senior Business Process Consultant, ITAM, SAM, HAM, process re-engineering, Agile, consulting, configuration, testing, customer outcomes
How to Get Hired at ServiceNow
🎯 Tips for Getting Hired
- Customize your resume: Highlight ITAM consulting experience and Agile skills.
- Research ServiceNow: Understand their platform and customer focus.
- Showcase your expertise: Detail SAM/HAM process re-engineering projects.
- Prepare for interviews: Anticipate scenario-based ITAM consulting questions.