Forward Deployed Solution Engineer – Applied AI...

@ ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team Bio: ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI.

Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters

Enterprises are raising the bar. AI initiatives must deliver business value—not just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software.

You Will:

• Build solution-ready LLM-enabled applications.
• Operate in the field, working side-by-side with customers.
• Codify reusable assets for future use.
• Shape developer experience through feedback sharing.

Qualifications

What You Bring:

• 8+ years of software engineering experience.
• Proven ability to design AI-native software.
• Experience with backend, frontend, APIs.
• Familiarity with LLM tooling and DevOps.
• Ability to travel up to 30% for customer engagement.