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Forward Deployed Solution Engineer – Applied AI
ServiceNow
Original Job Summary
Company Overview
It all started in sunny San Diego, California in 2004 when Fred Luddy envisioned transforming work. ServiceNow is now a global market leader empowering over 8,100 customers with its intelligent cloud-based platform.
Team Bio
ServiceNow’s Applied AI Forward Deployed Engineering team partners with strategic customers to shape the future of enterprise AI. The team identifies high-value opportunities, accelerates outcomes, and builds reusable AI-native solutions that enhance the Now AI Platform.
Role Overview
As a Senior Forward Deployed Solution Engineer (FDSE), you act as the CTO of the build—from backend services to LLM pipelines and front-end integrations. You work directly with customers to design, implement, and deliver production-ready solutions in agile sprints. Your solutions become reference implementations for scalable GenAI in the enterprise.
Responsibilities
- Build LLM-enabled applications spanning backend, data orchestration, and UI components.
- Work onsite with customers to deploy and iterate live solutions.
- Codify reusable assets like libraries, prompts, and scaffolds.
- Shape developer experience by providing feedback to product teams.
- Deliver production-ready solutions through agile end-to-end sprints.
What Success Looks Like
Your delivery converts into scaled deployments with reusable assets influencing platform tools, while you maintain velocity and precision under pressure.
Qualifications
- 8+ years of software engineering experience with 2+ years in customer-facing roles.
- Proven ability to design and implement AI-native software in production.
- Experience with backend languages (Python, Node.js, Java), front-end frameworks (React, Angular), and API design (REST/GraphQL).
- Familiarity with LLM tooling like LangChain and Semantic Kernel.
- Experience with DevOps deployments using AWS, Azure, or GCP.
- Ability to travel up to 30% for onsite customer engagements.
Additional Information
This role offers competitive base pay, equity options, variable compensation, and comprehensive benefits including health plans, a 401(k) with match, and flexible work arrangements.
Key skills/competency
- AI-native
- LLM
- Full-stack
- Agile
- Backend
- Frontend
- API
- DevOps
- Customer-facing
- Distributed systems
How to Get Hired at ServiceNow
🎯 Tips for Getting Hired
- Customize your resume: Highlight AI and full-stack experiences.
- Research ServiceNow: Understand their platform and culture.
- Network actively: Connect with current employees on LinkedIn.
- Prepare technical demos: Showcase production-grade AI solutions.