CRM Advisory Solution Consultant, MRD - Delhi
ServiceNow · Delhi, India
- On site
- Full-time
- $150,000 / year
- Delhi, India
Job highlights
- Technical expert for product sales.
- Lead client discovery and demonstrations.
- Develop strategic client partnerships.
- Provide product enhancement feedback.
- Support marketing and sales events.
About the role
About ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Employee Experience, Customer Workflow, and ITX Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What You Get To Do In This Role
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
- Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets
- Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
- Develop client partner relationships
- Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 7 - 10+ years of pre-sales solution consulting or sales engineering experience
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience working collaboratively with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
- Travel, as necessary
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Key skills/competency
- CRM Advisory Solution Consultant
- Salesforce
- Pre-sales
- Solution Consulting
- Sales Engineering
- Cloud Software
- AI Integration
- Territory Management
- Product Demonstrations
- Client Relationship Management
Skills & topics
- CRM
- Advisory
- Solution Consultant
- Salesforce
- Pre-sales
- Sales Engineering
- Cloud Software
- AI
- Territory Management
- ServiceNow
How to get hired
- Customize your resume: Highlight CRM, solution consulting, and sales engineering experience.
- Tailor your application: Emphasize AI integration and cloud software expertise relevant to ServiceNow.
- Prepare for interviews: Practice demonstrating product solutions and client relationship building.
- Research ServiceNow: Understand their platform, AI initiatives, and company values.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of a CRM Advisory Solution Consultant at ServiceNow?
- The CRM Advisory Solution Consultant at ServiceNow focuses on supporting Employee Experience, Customer Workflow, and ITX solution sales. This role involves guiding revenue generation for specific products by providing technical expertise, positioning solutions during sales cycles, and developing client relationships.
- What technical skills are essential for this Solution Consultant role?
- Essential technical skills include proficiency with the ServiceNow platform or other cloud software solutions, and experience integrating AI into work processes. Strong pre-sales solution consulting or sales engineering experience is also critical.
- How does ServiceNow approach remote work for Solution Consultants?
- ServiceNow utilizes a 'work persona' system (flexible, remote, or required in office) based on the nature of the work and location. Eligibility for a specific persona may involve confirming the distance between a candidate's residence and the nearest ServiceNow office.
- What is the expected level of travel for this CRM Advisory Solution Consultant position?
- The role requires travel as necessary to support sales cycles, lead discovery workshops, and attend marketing events. The exact frequency will depend on territory needs and business requirements.
- How can I best showcase my AI experience for this role?
- Highlight specific examples of how you have leveraged AI in work processes, decision-making, or problem-solving. This includes using AI tools, automating workflows, analyzing AI-driven insights, and understanding AI's potential impact.
- What is the importance of client relationship management in this position?
- Developing strong client partner relationships is a key responsibility. This involves leading discovery workshops, guiding strategic programs, and ensuring solutions align with customer needs and desired outcomes.
- How does ServiceNow encourage collaboration among Solution Consultants?
- ServiceNow fosters a collaborative environment where Solution Consultants share best practices and reusable assets to enhance team quality and efficiency. You will also work closely with Product Management, Product Marketing, and Professional Services.
- What kind of support does ServiceNow offer for candidates needing accommodations?
- ServiceNow strives to create an accessible and inclusive experience. Candidates requiring reasonable accommodations during the application process can contact globaltalentss@servicenow.com for assistance.