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AI Architect
ServiceNow
Original Job Summary
About ServiceNow
It all started in sunny San Diego, California in 2004 when visionary engineer Fred Luddy transformed how we work. Today, ServiceNow is a global market leader with AI-enhanced technology serving over 8,100 customers including 85% of the Fortune 500.
Role Overview
As an AI Architect, you will partner with Platform and Product teams to drive an AI-first implementation and adoption experience. You will design, productize, and pilot generative and agentic AI setups and admin workflows, ensuring a smooth journey from sandbox to meaningful use.
Key Responsibilities
- Provide technical advice on AI-first implementation to reduce time-to-first-use.
- Collaborate with cross-functional teams including product management and engineering.
- Stay updated with trends in GenAI and agent technologies.
- Contribute to thought leadership materials like white papers and reference architectures.
- Design and validate product-specific AI agents for ITSM and related disciplines.
- Co-drive pilot projects with early adopter customers.
Qualifications
- 5+ years of solution architecture experience across multiple AI platforms.
- Proven experience with AI use cases including generative, agentic, and predictive models.
- ServiceNow Certified System Administrator certification is a plus.
- Strong technical advisory background with a focus on AI, ML, or Data Science.
- Excellent communication and problem-solving skills.
- Flexibility to travel up to 50% annually.
Compensation & Benefits
Base pay ranges from $187,600 to $328,300, plus equity, incentives, and comprehensive benefits. Additional perks include health plans, a 401(k) Plan with company match, and flexible time away programs.
Additional Information
This role adopts a flexible work approach with variable work personas. ServiceNow is an Equal Opportunity Employer committed to inclusive hiring and providing accommodations throughout the hiring process.
Key skills/competency
AI, Architect, ITSM, Implementation, Cloud, GenAI, Agentic, Product, Agile, Strategy
How to Get Hired at ServiceNow
🎯 Tips for Getting Hired
- Research ServiceNow's culture: Study their mission, values, and recent news.
- Tailor your resume: Highlight AI and ITSM accomplishments.
- Showcase technical expertise: Emphasize solution architecture and AI projects.
- Prepare for collaborative interviews: Practice cross-functional communication skills.