Advisory Solution Consultant – CRM (Transportat...
@ ServiceNow

Hybrid
Hybrid
Full-time
Posted 5 days ago

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Job Details

Company Overview

It all started in sunny San Diego, California when visionary engineer Fred Luddy transformed work with innovative technology. Today, ServiceNow is a global market leader with an AI-enhanced cloud platform used by over 8,100 customers, including 85% of the Fortune 500®.

Job Description

At ServiceNow, the Advisory Solution Consultant – CRM (Transportation & Logistics) will drive technical wins across our CRM portfolio (CSM, FSM, SOM) for key Transportation & Logistics accounts. You will define vision, craft compelling solution narratives, and lead full technical sales cycles for enterprise accounts.

Your Role

  • Own technical win across the CRM portfolio in Transportation & Logistics.
  • Partner with sales and customer architects to deliver value-based outcomes.
  • Lead discovery sessions and create tailored solution visions tied to KPIs.
  • Deliver industry-specific, persona-driven demos for diverse roles.
  • Collaborate with partners, delivery teams, and product groups for roadmap alignment and feedback.
  • Support strategic pursuits and RFP/RFI responses along with pursuit teams.
  • Evangelize best practices in enterprise support models for B2B and B2C logistics.
  • Mentor internal teams on CRM trends including fleet maintenance, service order orchestration, and route optimization.
  • Participate in pipeline generation via marketing events and webinars.

Qualifications

Minimum requirements include 7+ years in Solution Consulting, Sales Engineering, or Technical Pre-Sales, and 5+ years in CRM/Customer Experience across multiple CRM areas. Deep expertise in Transportation & Logistics workflows such as delivery logistics, order orchestration, and customer onboarding is essential. Strong communication and storytelling skills are required to present to C-suite and technical audiences.

Preferred Skills

Experience with ServiceNow or ITSM platforms, familiarity with CPaaS, GenAI, and AI-powered chatbot frameworks is a plus.

Additional Information

ServiceNow embraces flexible work arrangements. We are an equal opportunity employer committed to diversity and inclusion, and provide reasonable accommodations during the application process.

Key skills/competency

Advisory, CRM, Transportation, Logistics, Technical, Pre-Sales, Discovery, Demo, AI, Enterprise

How to Get Hired at ServiceNow

🎯 Tips for Getting Hired

  • Research ServiceNow's culture: Study their mission, values, and news.
  • Customize your resume: Highlight CRM and logistics expertise.
  • Prepare technical demos: Practice tailored discovery session examples.
  • Showcase collaboration skills: Emphasize teamwork and communication.

📝 Interview Preparation Advice

Technical Preparation

Review CRM integration topics
Practice tailored discovery sessions
Update technical demo skills
Study AI chatbot frameworks

Behavioral Questions

Prepare concise success stories
Show teamwork examples effectively
Demonstrate strategic problem solving
Highlight clear communication skills

Frequently Asked Questions