Advisory AI Foundry Architect
ServiceNow · Bengaluru, Karnataka, India
- On site
- Full-time
- $150,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Support AI-enhanced solution sales.
- Develop and position product solutions.
- Lead discovery workshops and demos.
- Collaborate with cross-functional teams.
- Travel as needed for sales cycles.
About the role
About ServiceNow
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.What You Get To Do In This Role
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.- Support product sales as a technical and domain expert of a client-facing sales team
- Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
- Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
Qualifications
To be successful in this role you have:- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of pre-sales solution consulting or sales engineering experience
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience working collaboratively with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
- Travel, as necessary
Key skills/competency
- AI Integration
- Solution Consulting
- Sales Engineering
- ServiceNow Platform
- Cloud Software Solutions
- Product Management Collaboration
- Territory Management
- Customer Needs Analysis
- Product Demonstrations
- Market Differentiation
Skills & topics
- AI Architect
- Solution Consulting
- Sales Engineering
- ServiceNow Platform
- Cloud Solutions
- AI Integration
- Pre-sales
- Technical Consulting
- Customer Workflow
- Employee Experience
How to get hired
- Tailor your resume: Highlight AI integration, pre-sales consulting, and ServiceNow expertise.
- Showcase AI innovation: Detail experience leveraging AI in work processes or problem-solving.
- Demonstrate collaboration: Provide examples of working with sales, product, and partners.
- Prepare for technical questions: Be ready to discuss ServiceNow platform capabilities and cloud solutions.
- Emphasize sales acumen: Highlight territory management and achieving sales goals.
Technical preparation
Deep dive into ServiceNow platform features.,Understand AI integration in business processes.,Practice cloud software solution demonstrations.,Study competitive AI and workflow solutions.
Behavioral questions
Describe a complex AI integration challenge.,How do you align solutions with customer needs?,Share an experience collaborating with product teams.,How do you handle competitive market analysis?
Frequently asked questions
- What is the Advisory AI Foundry Architect role at ServiceNow?
- The Advisory AI Foundry Architect at ServiceNow is a pre-sales technical consultant who supports sales efforts for AI-enhanced solutions, focusing on Employee Experience, Customer Workflow, and ITX. This role involves positioning product solutions, leading discovery workshops, and answering technical questions from clients and partners.
- What kind of AI experience is required for the Advisory AI Foundry Architect role?
- The role requires experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or understanding AI's potential impact on industries.
- How important is the ServiceNow platform knowledge for this position?
- Proficiency with the ServiceNow platform is a key qualification. Candidates are expected to have technical expertise with cloud software solutions, and ideally, direct experience with the ServiceNow platform itself to effectively position its capabilities.
- What is the expected travel frequency for this Advisory AI Foundry Architect position?
- Travel is expected as necessary for this role. As a client-facing position supporting sales cycles, you may need to travel to customer sites, support marketing events, and engage with partners and colleagues in different locations.
- How does ServiceNow approach work arrangements for roles like the Advisory AI Foundry Architect?
- ServiceNow offers flexible work arrangements through work personas, which can be flexible, remote, or required in office, depending on the role's nature and location. Eligibility for a specific work persona may be determined by factors such as proximity to a ServiceNow office.
- What does ServiceNow look for in a candidate for the Advisory AI Foundry Architect role beyond technical skills?
- Beyond technical expertise, ServiceNow values collaborative experience with product management, product marketing, and partners. Strong territory management skills, including pipeline building and guiding sales execution, are also essential for success in this client-facing role.