Senior Network Engineer - ADC - Layer 4-7
@ ServiceNow

Santa Clara, California, United States
On Site
Full-time
Posted 18 days ago

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Job Details

About ServiceNow

It all started in sunny San Diego, California in 2004 when visionary engineer Fred Luddy transformed how we work. Today, ServiceNow is a global market leader, empowering organizations to work smarter, faster, and better with our intelligent cloud-based platform.

Role Overview: Senior Network Engineer

ServiceNow’s load-balancing (ADC) team is responsible for delivering application traffic to every customer worldwide. As a Senior Network Engineer, you will maintain software-defined declarative infrastructure at scale, manage large-scale infrastructure with code, and integrate both open-source and commercial tools.

Key Responsibilities

  • Maintain and manage software-defined infrastructure using code.
  • Implement new tools and technologies including open-source solutions.
  • Collaborate with global peer teams on network and orchestration solutions.
  • Resolve both urgent and non-urgent operational issues in load-balancing infrastructure.
  • Participate in on-call rotations and perform routine upgrades and security patching.
  • Partner with SRE team and contribute to continuous deployment automation.
  • Create and maintain technical documentation.

Qualifications

  • 4+ years of expert experience in Layer 4-7 networking protocols (TCP/UDP, SSL/TLS, HTTP/HTTPS).
  • Exceptional troubleshooting skills and self-reliance.
  • Experience with Linux systems automation tools (Terraform, Cobbler, Puppet, Ansible).
  • Familiarity with Docker, Kubernetes, and related internet protocols (DNS, LDAP, NTP, SMTP).
  • Excellent communication skills and ability to work with globally distributed teams.
  • Experience in leveraging AI to improve work processes is a plus.

Key Skills/Competency

Senior Network Engineer, ADC, Layer 4-7, TCP, UDP, Linux, Terraform, Kubernetes, Docker, SRE

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How to Get Hired at ServiceNow

🎯 Tips for Getting Hired

  • Research ServiceNow's culture: Study their mission, values, and recent innovations.
  • Customize your resume: Highlight network engineering and automation experience.
  • Showcase technical skills: Emphasize load-balancing and Linux automation.
  • Prepare for interviews: Review troubleshooting scenarios and case studies.

📝 Interview Preparation Advice

Technical Preparation

Review Linux automation tools and scripting.
Practice configuration with Terraform and Ansible.
Study Layer 4-7 networking protocols thoroughly.
Gain hands-on experience with Docker and Kubernetes.

Behavioral Questions

Describe a challenging network outage you resolved.
Explain your teamwork in global settings.
Discuss how you handled on-call pressures.
Share your approach to continuous learning.

Frequently Asked Questions