Forward Deployed Solution Engineer – Applied AI...
@ ServiceNow

New York, New York, United States
On Site
Full-time
Posted 17 days ago

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Job Details

Company Overview

Founded in sunny San Diego in 2004, ServiceNow is a global market leader in cloud-based technology that transforms how organizations work. With AI-enhanced technology serving over 8,100 customers including 85% of the Fortune 500®, ServiceNow connects people, systems, and processes to drive smarter and faster outcomes.

Team Overview

The Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to innovate enterprise AI solutions. The team’s mission is to build intelligent, scalable AI systems that solve critical business challenges and accelerate transformation on the Now Platform.

Role Overview

As a Senior Forward Deployed Solution Engineer – Applied AI, you will act as the on-site CTO of the build. You will partner with customers to design, implement, and deliver production-ready AI solutions that span backend services, LLM pipelines, and front-end integrations. Your work will create reusable assets and influence product strategy for the Now Platform.

Key Responsibilities

  • Build LLM-enabled applications covering backend, data orchestration, and front-end UI.
  • Work closely with customers in agile sprints to deploy and iterate solutions.
  • Codify reusable libraries, SDKs, prompts, and scaffolds.
  • Integrate legacy systems and deliver secure, scalable AI solutions.
  • Contribute field-tested insights to shape internal tooling and platform strategy.

What Success Looks Like

Success is measured by production-grade delivery, reusable impact through shared assets, platform influence, and engineering leadership trusted by architects and PMs alike.

Qualifications

  • 8+ years in software engineering with 2+ years in customer-facing roles.
  • Expertise in backend (Python, Node.js, Java) and frontend (React, Angular) development.
  • Experience with LLM frameworks, vector search, and DevOps (AWS, Azure, GCP).
  • Ability to design and implement AI-native solutions in production environments.
  • Travel readiness up to 30% for on-site customer engagements.

Key skills/competency

Forward Deployed Solution Engineer – Applied AI: AI, cloud, backend, frontend, API, LLM, DevOps, agile, orchestration, scalability

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How to Get Hired at ServiceNow

🎯 Tips for Getting Hired

  • Research ServiceNow's culture: Study their mission and platform innovations.
  • Customize your resume: Highlight AI integration and full stack skills.
  • Prepare for technical interviews: Practice system design and LLM frameworks.
  • Showcase field experience: Detail customer-facing project success.
  • Network on LinkedIn: Connect with current ServiceNow engineers.

📝 Interview Preparation Advice

Technical Preparation

Review LLM frameworks and APIs.
Practice system design and architecture.
Study containerization and cloud deployment.
Refresh debugging distributed systems skills.

Behavioral Questions

Describe a challenging customer project.
Explain handling ambiguous project requirements.
Discuss teamwork in cross-functional environments.
Share a time of rapid iteration success.

Frequently Asked Questions