Forward Deployed Solution Engineer – Applied AI...
@ ServiceNow

San Francisco, California, United States
On Site
Full-time
Posted 17 days ago

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Job Details

Company Overview

It all started in sunny San Diego, California in 2004 when Fred Luddy envisioned transforming work. ServiceNow is now a global market leader empowering over 8,100 customers with its intelligent cloud-based platform.

Team Bio

ServiceNow’s Applied AI Forward Deployed Engineering team partners with strategic customers to shape the future of enterprise AI. The team identifies high-value opportunities, accelerates outcomes, and builds reusable AI-native solutions that enhance the Now AI Platform.

Role Overview

As a Senior Forward Deployed Solution Engineer (FDSE), you act as the CTO of the build—from backend services to LLM pipelines and front-end integrations. You work directly with customers to design, implement, and deliver production-ready solutions in agile sprints. Your solutions become reference implementations for scalable GenAI in the enterprise.

Responsibilities

  • Build LLM-enabled applications spanning backend, data orchestration, and UI components.
  • Work onsite with customers to deploy and iterate live solutions.
  • Codify reusable assets like libraries, prompts, and scaffolds.
  • Shape developer experience by providing feedback to product teams.
  • Deliver production-ready solutions through agile end-to-end sprints.

What Success Looks Like

Your delivery converts into scaled deployments with reusable assets influencing platform tools, while you maintain velocity and precision under pressure.

Qualifications

  • 8+ years of software engineering experience with 2+ years in customer-facing roles.
  • Proven ability to design and implement AI-native software in production.
  • Experience with backend languages (Python, Node.js, Java), front-end frameworks (React, Angular), and API design (REST/GraphQL).
  • Familiarity with LLM tooling like LangChain and Semantic Kernel.
  • Experience with DevOps deployments using AWS, Azure, or GCP.
  • Ability to travel up to 30% for onsite customer engagements.

Additional Information

This role offers competitive base pay, equity options, variable compensation, and comprehensive benefits including health plans, a 401(k) with match, and flexible work arrangements.

Key skills/competency

  • AI-native
  • LLM
  • Full-stack
  • Agile
  • Backend
  • Frontend
  • API
  • DevOps
  • Customer-facing
  • Distributed systems
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How to Get Hired at ServiceNow

🎯 Tips for Getting Hired

  • Customize your resume: Highlight AI and full-stack experiences.
  • Research ServiceNow: Understand their platform and culture.
  • Network actively: Connect with current employees on LinkedIn.
  • Prepare technical demos: Showcase production-grade AI solutions.

📝 Interview Preparation Advice

Technical Preparation

Practice coding with LLM frameworks.
Review backend and API programming.
Study distributed systems debugging techniques.
Gain hands-on cloud deployment experience.

Behavioral Questions

Describe a time you solved complex challenges.
Explain handling customer feedback effectively.
Discuss managing ambiguous project requirements.
Share experience collaborating in agile teams.

Frequently Asked Questions