Claims Capt Unit Rep II
ServiceMaster Restore® · United States
- Hybrid
- Other
- $45,760 / year
- United States
Job highlights
- Handle inbound/outbound calls and customer inquiries.
- Route leads and coordinate with franchises.
- Utilize digital tools for information capture.
- Resolve lead-related disputes efficiently.
- Maintain accurate records in computerized systems.
About the role
A New Role. A New Opportunity. Your Next Step
ServiceMaster® Brands is growing! We’re adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we’re always learning, evolving, and finding better ways to succeed together. If you’re ready to help us innovate, adapt, and deliver results that matter, we’re ready for YOU!Perks & Benefits That Support You
- Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
- Competitive 401(k) match to help you invest in your future
- Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
- We’re committed to your development with career advancement and professional growth
Location
This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles.Schedule
The shifts will range from anytime between 9:00 AM to 11:00 PM, and will require working one weekend day (Saturday or Sunday) depending on coverage needs, with one weekday off.Compensation
The hourly rate for this position is $22 per hourJoin our team as a Claims Capture Unit Rep II!
Position Overview
You’ll be the central hub of communication — handling incoming and outgoing calls, directing leads to the right teams, and keeping everything running smoothly. Using our digital tracking tools, you’ll gather key information and ensure every interaction is captured accurately. It’s a fast-paced role where your coordination skills truly make an impact!What You'll Do
- Handling inbound and outbound calls to process customer inquiries, electronic requests, and route leads to the correct parties.
- Developing CCU leads by using product knowledge to process mitigation requests and customer calls before dispatching to assigned franchises.
- Coordinating with franchises by phone to relay claim details, confirm acceptance, and ensure timely lead dispatch.
- Conducting outbound communications with franchisees, insurance representatives, and policyholders regarding mitigation services.
- Resolving lead‑related disputes, including franchise lead fee issues, to maintain smooth operations.
- Managing switchboard transfers to ensure callers reach the appropriate corporate contacts.
- Maintaining accurate records by using computerized systems and contact database software to complete mitigation requests and generate CCU leads.
What You'll Bring
- High school diploma or GED as the required educational foundation.
- Call center experience preferred, with strong customer service capabilities.
- Customer service proficiency with the ability to support customers effectively and professionally.
- Strong communication skills in both verbal and written formats.
- Familiarity with contact database software such as RESPOND 365, XactAnalysis, or Symbility (preferred but not required).
- Proficiency in Microsoft Office including Word, Excel, and Outlook.
- Typing ability of 30 WPM
About SMB
ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, Aftermath Services®, and Indoor Science. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities.Equal Opportunity Employer
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.Accessibility & Accommodations
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process atweacknowledge@servicemaster.com.Pre-Employment Screening
Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations.California Applicants
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Privacy Policy
https://www.servicemaster.com/california-applicant-privacy-notice/Key skills/competency
- Claims Capture Unit Representative II
- Customer Service
- Call Center Operations
- Lead Routing
- Franchise Coordination
- Communication Skills
- Data Entry
- Microsoft Office Proficiency
- Problem Resolution
- Computerized Systems
Skills & topics
- Claims Capture Unit Representative II
- Customer Service
- Call Center
- Lead Management
- Franchise Coordination
- Remote Work
- Data Entry
- Administrative Support
- ServiceMaster Restore
- Restoration Services
How to get hired
- Tailor your resume: Highlight call center experience, customer service skills, and proficiency with Microsoft Office and contact database software, using keywords from the job description.
- Emphasize communication skills: Showcase your verbal and written communication abilities, and experience in handling customer inquiries and resolving disputes.
- Demonstrate technical aptitude: Mention your typing speed (30 WPM) and any familiarity with systems like RESPOND 365, XactAnalysis, or Symbility.
- Prepare for remote work: Articulate your ability to work independently, manage your schedule effectively, and maintain productivity in a remote setting.
- Research ServiceMaster Brands: Understand their mission, values, and the industries they serve to align your answers with their culture.
Technical preparation
Practice typing at 30 WPM.,Familiarize with MS Office Suite.,Learn call center software basics.,Understand lead processing workflows.
Behavioral questions
Describe a time you handled difficult calls.,How do you manage multiple tasks effectively?,Explain your customer service approach.,How do you ensure data accuracy?
Frequently asked questions
- What is the hourly pay for the Claims Capture Unit Representative II role at ServiceMaster Brands?
- The Claims Capture Unit Representative II position at ServiceMaster Brands offers an hourly rate of $22.
- Is the Claims Capture Unit Representative II position remote?
- Yes, this Claims Capture Unit Representative II role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles.
- What are the working hours and schedule for the Claims Capture Unit Representative II?
- The schedule for the Claims Capture Unit Representative II ranges from 9:00 AM to 11:00 PM, requiring one weekend day and offering one weekday off.
- What educational background is required for the Claims Capture Unit Representative II role?
- A high school diploma or GED is the required educational foundation for the Claims Capture Unit Representative II position.
- What kind of experience is preferred for the Claims Capture Unit Representative II at ServiceMaster Brands?
- Experience in a call center environment with strong customer service capabilities is preferred for the Claims Capture Unit Representative II role.
- What specific software skills are beneficial for the Claims Capture Unit Representative II?
- Familiarity with contact database software such as RESPOND 365, XactAnalysis, or Symbility is preferred, alongside proficiency in Microsoft Office (Word, Excel, Outlook).
- Does ServiceMaster Brands offer benefits for the Claims Capture Unit Representative II?
- Yes, ServiceMaster Brands offers Medical, Dental, and Vision insurance from the first day of the month after hire, a competitive 401(k) match, and paid time off.
- What is the system-wide sales revenue for ServiceMaster Brands?
- ServiceMaster Brands generates over $3.5 billion in system-wide sales annually.
- How many locations does ServiceMaster Brands operate?
- ServiceMaster Brands operates over 4,600 locations through 3,200 franchisees.
- What is the minimum typing speed required for the Claims Capture Unit Representative II?
- A typing ability of 30 WPM is required for the Claims Capture Unit Representative II position.