CSR
Service Partners · Goodlettsville, TN
- On site
- Full-time
- $78,000 / year
- Goodlettsville, TN
Job highlights
- Serve as key customer contact for branch.
- Provide order support and product information.
- Maintain positive customer rapport.
- Process and review dealer orders.
- Collaborate with internal teams.
About the role
About Your Future With Service Partners
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description
Your Responsibilities
In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
- Ability to maintain a positive rapport with customers, providing world class service.
- Exemplary customer service skills, analytics and problem- solving skills.
- Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
- Any other duty, task, or responsibilities as assigned.
Your Qualifications
- Minimum of 18 years of age.
- If operating a vehicle for company purposes, a valid driver's license is required.
- 1- 2 years of experience in a customer service role.
- Ability to perform basic math calculations.
- Personable, enthusiastic and engaging personality.
- Excellent communication skills, both verbal and written.
Travel Requirements
Type of Travel Required: Local
Amount of Travel Required: <10%
Physical Requirements
This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.
Your Benefits
We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:
- Competitive Compensation
- Medical, Dental and Vision
- Strive Wellness Program
- 401(k) Matching
- Paid Holiday and Paid Time Off (PTO) for all positions
- AssuredExcellence®: minimal to no cost medical care and prescription drugs
- Flexible Spending Accounts (FSA): Healthcare and Dependent care
- Health Spending Account (HSA): with employer contribution
- Life & Disability Insurance
- Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
- Employee Referral Bonus
- Paid Military Leave
- Tuition Reimbursement
- Length of Service Award
Compensation Range
$20.00 - $40.00
The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
About TopBuild Corp.
TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Service Partners is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!
TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.
Key skills/competency
- Customer Service
- Order Fulfillment
- Communication Skills
- Problem Solving
- Computer Proficiency
- Teamwork
- Product Knowledge
- Data Entry
- Customer Relationship Management
- Basic Math Skills
Skills & topics
- Customer Service Representative
- Customer Service
- Order Fulfillment
- Client Relations
- Sales Support
- Building Materials
- Insulation
- Logistics Support
- CSR
- Front Desk
How to get hired
- Tailor your resume: Highlight 1-2 years of customer service experience and basic math skills.
- Showcase communication skills: Emphasize verbal and written abilities in your application.
- Demonstrate problem-solving: Provide examples of resolving customer issues effectively.
- Research Service Partners: Understand their values and commitment to customer service.
- Prepare for interviews: Be ready to discuss your personable and enthusiastic attitude.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Customer Service Representative at Service Partners?
- As a Customer Service Representative at Service Partners, you will be the primary customer contact for the branch. Your core responsibilities include providing order support, offering product information, maintaining positive customer relationships, processing and reviewing dealer orders, and collaborating with various internal teams to ensure smooth order fulfillment.
- What qualifications are required for the Customer Service Representative role at Service Partners?
- To be considered for this role, you must be at least 18 years old and possess 1-2 years of experience in a customer service capacity. You should also have basic math calculation abilities, excellent verbal and written communication skills, proficient computer skills, and a personable, enthusiastic, and engaging personality. A valid driver's license is required if you operate a vehicle for company purposes.
- What is the compensation range for a Customer Service Representative at Service Partners?
- The compensation range for this Customer Service Representative position is between $20.00 and $40.00 per hour. The actual salary offered will be determined based on various factors relevant to the specific candidate and position.
- What kind of benefits does Service Partners offer its employees?
- Service Partners offers a comprehensive benefits package designed to support employee well-being. This includes competitive compensation, medical, dental, and vision insurance, a 401(k) with matching, paid time off, wellness programs, life and disability insurance, and an employee assistance program. They also offer unique benefits like AssuredExcellence® for minimal-cost healthcare and prescription drugs, and tuition reimbursement.
- Is this a remote or on-site position?
- Based on the job description mentioning local travel and physical requirements like prolonged standing and lifting, this Customer Service Representative position appears to be on-site.
- What is the work arrangement for this Customer Service Representative role?
- The role involves physical requirements such as prolonged standing and lifting, and mentions local travel, indicating that this Customer Service Representative position is primarily on-site.
- What is the company culture like at Service Partners?
- Service Partners is recognized as a 'Great Place to Work' and emphasizes integrity and innovation. They foster a diverse and inclusive team environment and aim to deliver solutions that make a difference in the communities they serve. The company also rewards contributions and encourages career ownership.
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