Monument Administration Manager

Monument Administration Manager

Our associates celebrate lives. We celebrate our associates.

This management position provides administrative support to the region’s Monument & Inscription program and assist market leadership in the expansion of the program. This includes supervising designated Monument Processor Specialist, insuring completion / delivery of open orders, coordination activities with cemeteries, vendors, customer and SCI associate stakeholders, periodic progress and revenue reporting, maintaining Citrix monument and inscription tracking system, and providing ongoing associate training for the program.

Job Responsibilities

Monument Program Administration

• Coordinate completion of monument and inscription orders with cemeteries, customers and vendors
• Scan open and complete hardcopy work orders into paperless Citrix program
• Assist with resolving order problems and customer complaints
• Work with market leadership, implement best practices and champion change management processes

Supervision

• Train Monument Processor Specialists to ensure associates understand and comply with Standard Operating Procedures and Policies
• Communicate daily status of work orders
• Address escalated issues Specialists are unable to resolve
• Manage schedules and priorities of team
• Interview, hire, mentor and provide ongoing feedback to staff

Reporting

• Provide Market Leaders monthly monument and inscription sales reports
• Prepare and distribute monthly sales reports to Location Managers
• Prepare and distribute weekly reports to Monument Sales Specialists
• Prepare open order activity and productivity reports for Market Manager and SCI associate stakeholders

Citrix Application Maintenance

• Work with Corporate IT and outside IT Vendor to maintain Citrix Application system
• Serve as a liaison between Corporate and Outside IT departments
• Assist IT teams in development and testing of Citrix upgrades ( i.e. Info Port upgrade)
• Update cemetery pricing and forms, InfoPort application

Training

• Supply ongoing Citrix training, including new upgrades
• Provide cemetery application process training and support to Monument Teams
• Assist Market Manager in developing and updating training materials

Accounting

• Verify monthly commissions and submit to market leadership for approval
• Prepare and distribute monthly commission reports
• Verify and approve vendor invoices
• Submit vendor invoices for payment for all work in progress orders

MINIMUM Requirements

Education

• High School diploma or equivalent
• Bachelor’s degree in Business Administration or related discipline strongly preferred

Certification/License

• Valid state driver’s license in good standing

Experience

• Eight (8) years of office management experience in a customer service related industry
• Five (5) years of experience working with multiple computer applications (Citrix application a plus)
• Five (5) years supervisory experience

Knowledge, Skills And Abilities

• Strong computer skills and working knowledge of computer applications, MS programs and Citrix applications a plus
• Detailed oriented in dealing in an industry that is very paper intensive
• Effective and efficient oral and written communication skills
• Ability to adapt to changing priorities and the ability to work under stringent time lines
• Ability to work independently and as a team member
• Ability to work with a variety of stakeholders, internal and external
• Ability to work after business hours as needed to meet customer demands
• Ability to work with a sense of urgency to resolve problems quickly
• Proven time management and organizational skills

Work Conditions

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Work mostly indoors during all seasons and weather conditions
• Limited amount of local traveling required
• Professional Dress is required

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings occasionally

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours to address critical completion dates and customer demands as the need arises

Pay

-$85K - $100K

Benefits

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Key skills/competency

• Office Management
• Monument Program Administration
• Supervision
• Reporting
• Citrix Application Maintenance
• Training
• Accounting
• Customer Service
• Time Management
• Organizational Skills