Monument Administration Manager
Service Corporation International · New York, New York, United States
- On site
- Full-time
- $92,500 / year
- New York, New York, United States
Job highlights
- Manage monument and inscription program administration.
- Supervise Monument Processor Specialists team.
- Oversee order completion and reporting.
- Maintain and update Citrix application system.
- Provide training and accounting support.
About the role
Monument Administration Manager
Our associates celebrate lives. We celebrate our associates.
This management position provides administrative support to the region’s Monument & Inscription program and assist market leadership in the expansion of the program. This includes supervising designated Monument Processor Specialist, insuring completion / delivery of open orders, coordination activities with cemeteries, vendors, customer and SCI associate stakeholders, periodic progress and revenue reporting, maintaining Citrix monument and inscription tracking system, and providing ongoing associate training for the program.
Job Responsibilities
Monument Program Administration
- Coordinate completion of monument and inscription orders with cemeteries, customers and vendors
- Scan open and complete hardcopy work orders into paperless Citrix program
- Assist with resolving order problems and customer complaints
- Work with market leadership, implement best practices and champion change management processes
Supervision
- Train Monument Processor Specialists to ensure associates understand and comply with Standard Operating Procedures and Policies
- Communicate daily status of work orders
- Address escalated issues Specialists are unable to resolve
- Manage schedules and priorities of team
- Interview, hire, mentor and provide ongoing feedback to staff
Reporting
- Provide Market Leaders monthly monument and inscription sales reports
- Prepare and distribute monthly sales reports to Location Managers
- Prepare and distribute weekly reports to Monument Sales Specialists
- Prepare open order activity and productivity reports for Market Manager and SCI associate stakeholders
Citrix Application Maintenance
- Work with Corporate IT and outside IT Vendor to maintain Citrix Application system
- Serve as a liaison between Corporate and Outside IT departments
- Assist IT teams in development and testing of Citrix upgrades ( i.e. Info Port upgrade)
- Update cemetery pricing and forms, InfoPort application
Training
- Supply ongoing Citrix training, including new upgrades
- Provide cemetery application process training and support to Monument Teams
- Assist Market Manager in developing and updating training materials
Accounting
- Verify monthly commissions and submit to market leadership for approval
- Prepare and distribute monthly commission reports
- Verify and approve vendor invoices
- Submit vendor invoices for payment for all work in progress orders
MINIMUM Requirements
Education
- High School diploma or equivalent
- Bachelor’s degree in Business Administration or related discipline strongly preferred
Certification/License
- Valid state driver’s license in good standing
Experience
- Eight (8) years of office management experience in a customer service related industry
- Five (5) years of experience working with multiple computer applications (Citrix application a plus)
- Five (5) years supervisory experience
Knowledge, Skills And Abilities
- Strong computer skills and working knowledge of computer applications, MS programs and Citrix applications a plus
- Detailed oriented in dealing in an industry that is very paper intensive
- Effective and efficient oral and written communication skills
- Ability to adapt to changing priorities and the ability to work under stringent time lines
- Ability to work independently and as a team member
- Ability to work with a variety of stakeholders, internal and external
- Ability to work after business hours as needed to meet customer demands
- Ability to work with a sense of urgency to resolve problems quickly
- Proven time management and organizational skills
Work Conditions
When considering the work hours associated with this job, the following factors may apply:
Work Environment
- Work mostly indoors during all seasons and weather conditions
- Limited amount of local traveling required
- Professional Dress is required
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings occasionally
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond “standard” hours to address critical completion dates and customer demands as the need arises
Pay
-$85K - $100K
Benefits
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
Key skills/competency
- Office Management
- Monument Program Administration
- Supervision
- Reporting
- Citrix Application Maintenance
- Training
- Accounting
- Customer Service
- Time Management
- Organizational Skills
Skills & topics
- Monument Administration Manager
- Office Management
- Supervision
- Citrix
- Reporting
- Training
- Accounting
- Customer Service
- Operations Management
- Service Corporation International
How to get hired
- Tailor your resume: Highlight your 8+ years of office management and 5+ years of supervisory experience, emphasizing customer service and computer application proficiency.
- Showcase technical skills: Detail your experience with MS Office and any familiarity with Citrix or similar tracking systems.
- Demonstrate leadership: Provide examples of training, mentoring, and managing teams to meet deadlines and resolve issues.
- Emphasize organizational skills: Illustrate your ability to manage multiple priorities, work under pressure, and maintain detailed records in a paper-intensive environment.
- Prepare for interviews: Be ready to discuss your problem-solving approach, stakeholder management, and adaptability to changing priorities for the Monument Administration Manager role.
Technical preparation
Master MS Office Suite proficiency.,Familiarize with Citrix or similar systems.,Practice data entry and tracking.,Understand IT liaison responsibilities.
Behavioral questions
Describe managing a team under pressure.,How do you handle customer complaints?,Explain your problem-solving process.,How do you prioritize competing tasks?
Frequently asked questions
- What are the key responsibilities for the Monument Administration Manager at Service Corporation International?
- The Monument Administration Manager at Service Corporation International is responsible for overseeing the region's Monument & Inscription program. This includes managing order completion, supervising Monument Processor Specialists, coordinating with various stakeholders, reporting on progress and revenue, maintaining the Citrix tracking system, and providing training. They also handle accounting tasks related to commissions and vendor invoices.
- What qualifications are essential for the Monument Administration Manager position?
- Candidates for the Monument Administration Manager role at Service Corporation International should have a High School diploma (Bachelor's degree preferred), a valid driver's license, at least 8 years of office management experience in customer service, 5 years of experience with computer applications (Citrix is a plus), and 5 years of supervisory experience. Strong computer, communication, time management, and organizational skills are also critical.
- What is the typical work environment for a Monument Administration Manager at SCI?
- The work environment for the Monument Administration Manager at Service Corporation International is primarily indoors, with limited local travel. Professional dress is required, and while the role involves significant computer and paperwork, it may occasionally require climbing stairs. Extended work hours may be necessary to meet critical completion dates and customer demands.
- How does Service Corporation International support its associates in this role?
- Service Corporation International offers a comprehensive benefits package for the Monument Administration Manager, including medical, dental, vision, flexible spending accounts, health savings accounts, life insurance, disability insurance, and a 401(k) retirement savings plan with a company match. An Employee Assistance Program is also available for support.
- What kind of technical skills are most important for the Monument Administration Manager role at SCI?
- Strong computer skills are essential, with a working knowledge of MS programs and a particular advantage given to candidates familiar with the Citrix application. The ability to manage and maintain tracking systems, update pricing and forms within applications, and assist with IT upgrades are key technical requirements for this role at Service Corporation International.