Dispatcher

Dispatcher at Service Corporation International

Our associates celebrate lives. We celebrate our associates.

The Dispatcher schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. This role ensures adequate coverage is available and scheduled to provide superior service to client families, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Job Responsibilities

Dispatching/Paperwork

• Provides consistent support by dispatching resources to meet the needs of client families.
• Receives first call information and initiates the resources required for dispatch.
• Processes removal paperwork.
• Assists with record keeping of embalming documentation as required.
• Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services

Scheduling

• Schedules activities for both internal staff and market locations.
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
• Removals
• Visitations
• Transfers of casketed decedent and/or remains to final dispositions
• Decedent memorial services
• Maintains in-house scheduling of location resources.
• Schedules sufficient resources to meet market commitments.

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well.
• Builds and maintains strong relationships by promoting a team atmosphere.
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding.
• Leads by example while staying engaged and supportive of company initiatives.

Manage Inventory (Location specific)

• Takes and places orders for necessary supplies.
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required.
• Orders additional general supplies at the direction of the location management.
• Performs other duties as directed by management.

Minimum Requirements

Education

• High school diploma or GED equivalent.

Licenses

• Current valid driver’s license may be required.

Experience

• Minimum of six (6) months scheduling or logistics experience.

Knowledge, Skills And Abilities

• Knowledge of the company’s service promise, services, capabilities, policies, procedures, and practices to effectively manage various location needs.
• Ability to resolve issues in accordance with company goals and objectives.
• Excellent communication and interpersonal skills.
• Ability to prioritize and organize effectively with a keen sense of detail.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to multi-task using multiple software programs simultaneously.
• Ability to communicate with associates, customers, and suppliers in person or by phone.
• Solid knowledge of computers, MS Office, e-mail, internet, and other software required or willingness to learn.
• Good driving record.

Key skills/competency

• Logistics Coordination
• Scheduling Software
• Customer Service
• Inventory Management
• Resource Allocation
• Problem Solving
• Multi-tasking
• Communication Skills
• Attention to Detail
• MS Office