IT Systems Administrator @ Serve Robotics
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About Serve Robotics
At Serve Robotics, we’re reimagining urban mobility with our personable sidewalk robot. Our fleet has been delighting merchants, customers, and pedestrians in Los Angeles while taking commercial deliveries off congested streets.
Who We Are
We are tech industry veterans specializing in software, hardware, and design. Our team works collaboratively to solve real-world challenges with robotics, machine learning, computer vision, and more. We value agility, diversity, and respectful collaboration.
Job Overview
Serve Robotics is seeking an IT Systems Administrator to implement and maintain our critical IT infrastructure. In this role, you will act as the technical escalation point for complex systems issues, design enterprise-level solutions, and support both corporate operations and our autonomous robot delivery services. This position reports to the IT Manager.
Job Duties
- Design, implement, and maintain enterprise IT infrastructure (NAS, networks, cloud platforms, security systems).
- Serve as escalation point for advanced troubleshooting and root cause analysis.
- Implement identity management systems, SSO solutions, and directory services.
- Develop no-code automation solutions to streamline operations.
- Lead IT projects such as system migrations, upgrades, and security implementations.
- Design disaster recovery and business continuity plans.
- Collaborate with security teams on cybersecurity and compliance.
- Monitor system performance and plan capacity proactively.
- Mentor junior IT staff and document technical procedures.
Experience, Qualifications & Skills
5+ years of experience in IT Systems Administration, Infrastructure Engineering, or DevOps roles. Expert troubleshooting in Windows, Linux, and macOS environments. Solid understanding of networking protocols, VPNs, firewalls, and network security. Deep experience with enterprise identity management, SSO, and directory services. Familiarity with Infrastructure as Code tools (Terraform, Ansible, CloudFormation) is required. Startup environment experience is a plus.
Preferred Qualifications
- Relevant certifications (CISSP, MCSE, Okta Certified, Apple ACMT, etc).
- Experience with containerization and orchestration (Docker, Kubernetes).
- Proficiency in scripting languages (PowerShell, Python, Bash) and automation tools.
- Experience with backup and disaster recovery solutions.
- Background in high-availability system design and scalable architecture.
- Interest in robotics, IoT, or edge computing environments.
- Knowledge of compliance frameworks (SOC2, ISO 27001, GDPR, CCPA, NIST 63-B).
Key skills/competency
IT Infrastructure, Troubleshooting, Identity Management, Automation, Networking, Cloud Platforms, Cybersecurity, Disaster Recovery, Scripting, Compliance
How to Get Hired at Serve Robotics
🎯 Tips for Getting Hired
- Customize your resume: Tailor skills to Serve Robotics' requirements.
- Highlight automation experience: Emphasize Infrastructure as Code expertise.
- Research Serve Robotics: Study company culture and tech stack.
- Prepare technical stories: Use clear examples of complex troubleshooting.