Business Intelligence Analyst
@ SereneAid

Hybrid
CA$85,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @sereneaid.com
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Job Details

Overview

SereneAid is seeking a Business Intelligence Analyst with intermediate expertise to design, build, and enhance workforce insight dashboards for the Contact Centre Program. This role supports over 80 contact centres across multiple Alberta ministries, boards, and agencies, ensuring consistent service delivery and effective stakeholder engagement.

Key Responsibilities

  • Design and develop a Power BI Workforce Insights Dashboard consolidating HCM data metrics.
  • Lead the full project lifecycle including planning, stakeholder engagement, prototyping, testing, and release.
  • Collaborate with internal and external teams to align objectives with reporting requirements.
  • Document technical and business processes for transparency and knowledge sharing.
  • Create and deliver training materials to support end-users and internal teams.
  • Track tasks, timelines, and escalate issues or risks when needed.
  • Communicate findings and project updates to technical and non-technical audiences.
  • Prepare presentations and demos to engage stakeholders.
  • Ensure data governance, quality, and security compliance for all dashboard components.

Requirements

  • Proven experience in designing and developing dashboards using Power BI.
  • Strong understanding of data visualization, analytics, and reporting.
  • Experience with HCM or workforce data is an asset.
  • Excellent stakeholder management, communication, and documentation skills.
  • Ability to work independently and manage multiple priorities.
  • Knowledge of data governance, privacy, and security standards.

Key skills/competency

  • Business Intelligence
  • Power BI
  • Data Visualization
  • Analytics
  • Dashboard Development
  • HCM Data
  • Stakeholder Engagement
  • Project Lifecycle
  • Data Governance
  • Reporting
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How to Get Hired at SereneAid

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experiences in Power BI and analytics.
  • Highlight dashboard projects: Showcase past similar work.
  • Prepare for technical interviews: Brush up on HCM data metrics.
  • Demonstrate stakeholder skills: Provide communication examples.

📝 Interview Preparation Advice

Technical Preparation

Review Power BI dashboard projects.
Practice HCM data metric integrations.
Study data governance and security protocols.
Test your analytics reporting skills.

Behavioral Questions

Describe a challenging project collaboration.
Explain how you manage multiple priorities.
Share an example of effective stakeholder communication.
Discuss how you handle project risks.

Frequently Asked Questions