IT Administration & Hardware Support

Overview

Serco is looking for an IT Administration & Hardware Support professional to join their Digital Services Commercial Team in Sydney on a part time, 6-month fixed term basis with the possibility to extend or make permanent. Work is on-site 4 days a week, with a possibility to extend to 5 days.

Role Responsibilities

As IT Administration & Hardware Support, you will:

• Manage mobile phone requests, procurement, delivery, setup, and plan amendments via the ticketing system.
• Coordinate the mobile fleet, telco services, end-user devices, printers, and IT consumables.
• Source quotes and negotiate with suppliers to obtain best pricing and supply options.
• Raise Purchase Orders and reconcile invoices with approved orders.
• Monitor and expedite supply chain activities and maintain asset registers.
• Support business evaluations, project cost requests, and IT cost-saving initiatives.
• Manage courier logistics and asset movements.

What Serco Offers

Serco provides a collaborative environment with opportunities for career growth, internal mobility, flexible working arrangements, ongoing learning, and development initiatives including mentoring and coaching.

Candidate Requirements

The ideal candidate will have:

• At least 2 years’ experience in a similar role.
• Experience managing a mobile fleet within a corporate environment.
• Experience in handling ticketing systems, procurement administration, IT asset and software licensing management.
• Strong Excel skills, attention to detail, and excellent organizational abilities.
• A customer-focused mindset and ability to work autonomously.

Key Skills/Competency

IT Asset Management, Hardware Support, Mobile Fleet, Procurement, Ticketing, Cost-saving, Vendor Negotiation, Register Maintenance, Inventory Management, Customer Service