Senior PS and Support Engineer
@ Seraphic Security

Hybrid
$120,000
Hybrid
Full-time
Posted 20 hours ago

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Job Details

Overview

At Seraphic Security, our patent-pending browser security technology is revolutionizing protection against zero-day attacks, phishing, and malicious downloads. Join our innovative, fast-growing start-up and work with industry experts to shape the future of secure browsing.

Why Seraphic Security?

  • Seamless Access: Directly browse internal sites without VPN.
  • Innovative Environment: Work with a team leading cybersecurity advancements.
  • Challenging Technologies: Engage with high-scale SaaS and core networking solutions.
  • Award-winning Leadership: Recognized globally, including Frost & Sullivan's 2024 Award.
  • Collaborative Team: Solve complex challenges with industry experts.

Role Overview

The Senior PS and Support Engineer is responsible for onboarding new customers, providing technical support, configuring products, collaborating with product and R&D teams, supporting sales during pre-sales processes, and maintaining technical documentation.

What You'll Do

  • Onboard new customers for smooth integration.
  • Diagnose and resolve technical issues efficiently.
  • Customize Seraphic products per client needs.
  • Collaborate with product and R&D for improvements.
  • Support sales with technical expertise in pre-sales.
  • Develop and maintain user guides, FAQs, and documentation.

What You Will Bring

  • 4+ years in technical customer support in cybersecurity.
  • Understanding of cybersecurity threats and best practices.
  • Knowledge of common web protocols, proxies, and firewalls.
  • Experience with deployment tools like SCCM, Intune, and JAMF.
  • 3-5 years of system management across Windows, Linux, and macOS.
  • Familiarity with ticketing systems such as Jira and Zendesk.
  • Excellent project management and communication skills.
  • Self-motivated, analytical problem solver focused on customer pain points.

Key Skills/Competency

Cybersecurity, Browser Security, Technical Support, Customer Onboarding, System Management, Deployment Tools, SaaS, Networking, Troubleshooting, Documentation

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How to Get Hired at Seraphic Security

🎯 Tips for Getting Hired

  • Customize your resume: Highlight cybersecurity and support experience.
  • Prepare technical evidence: Showcase troubleshooting and system management skills.
  • Show customer focus: Demonstrate successful onboarding stories.
  • Research Seraphic Security: Understand their award-winning solutions and culture.

📝 Interview Preparation Advice

Technical Preparation

Review browser security protocols and testing.
Practice troubleshooting common firewall issues.
Update knowledge on SCCM, Intune, JAMF.
Refresh skills in Windows, Linux, macOS management.

Behavioral Questions

Describe a challenging onboarding experience.
Explain your customer troubleshooting approach.
Share a time you collaborated cross-functionally.
Discuss handling multiple projects simultaneously.

Frequently Asked Questions