Account Manager LATAM

About SEON

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk, and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior, and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

The Opportunity

As an Account Manager LATAM, you will be responsible for maintaining and expanding relationships with our existing clients in the NOAM and LATAM regions while identifying opportunities for upselling our cutting-edge fraud prevention solutions. With your expertise and commitment, you will help businesses enhance their fraud management strategies using our innovative technology.

This role can be based in Austin, TX or within the United States (preferably in Central, Mountain or Pacific time zone), operating in a hybrid model with periodic travel for cross-team alignment.

What You’ll Do

• Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio in the NOAM and LATAM regions
• Maintain strong relationships with key clients and provide exceptional customer service
• Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics
• Collaborate with our Product and Marketing teams to align offerings with client needs and market trends
• Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption
• Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning
• Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth
• Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON

Requirements

• Proven success as an Account Manager or similar role in B2B technology sales, preferably in the SaaS industry
• Experience supporting customer portfolios in the LATAM region preferred
• Fluent in Spanish (spoken and written) — mandatory
• Strong understanding of client relationship management and sales and renewal processes
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and cross-functional stakeholders
• Proficiency in CRM software and sales tools for tracking performance and managing accounts
• Analytical and technical mindset, with the ability to assess client needs and identify solutions
• Genuine curiosity and a resourceful and proactive approach to problem-solving
• Knowledge of fraud management concepts is an advantage
• Willingness to travel for client meetings and industry events

Key skills/competency

• Account Management
• B2B Sales
• SaaS Industry
• Client Relationship Management
• Upselling & Cross-selling
• Spanish Fluency
• Fraud Prevention
• CRM Software
• Data Analysis
• Market Trends