Associate Claims Representative Liability
Sentry
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About the Associate Claims Representative Liability Role at Sentry
Sentry is expanding its team, seeking experienced claims professionals to support The General business line. This Associate Claims Representative Liability role focuses on NSA claim investigations, liability decisions, and settlement negotiations, offering significant growth opportunities within a supportive environment.
Work Model and Location
This position follows a hybrid work model, requiring in-office presence Tuesday through Thursday, with optional work-from-home on Monday and Friday. Candidates will be based out of one of Sentry's offices in Nashville, TN; Davenport, IA; Madison, WI; Stevens Point, WI; or El Paso, TX. This role specifically supports the Mountain (MTN) and Pacific (PST) time zones and is not available for fully remote work.
Key Responsibilities
As an Associate Claims Representative Liability, you will build upon your existing claims foundation by:
- Supporting customers with empathy, guiding them through difficult situations, and clearly communicating claim processes, status, and decisions.
- Verifying coverage and ensuring reasonable payments by thoroughly reviewing policies, accident details, and relevant claim information.
- Conducting comprehensive claim investigations, including taking and reviewing recorded statements from involved parties and witnesses, and analyzing policy reports and other evidence.
- Applying your expertise to accurately evaluate claim exposure and establish timely reserves.
- Ensuring compliance with industry regulations, legal requirements, and internal company policies through meticulous documentation of all decisions, correspondence, and discussions throughout the claim lifecycle.
What We're Looking For
- Bachelor's degree or equivalent work experience.
- Ability to obtain and maintain state-specific property and casualty claims licensing.
- Strong preference for previous experience with Auto Liability Claims.
- Solid understanding of each phase of the claim handling process and casualty coverages.
- Demonstrated experience handling moderately complex claims.
- Experience with 1st and 3rd party, multi-line claims across various operating territories.
- Proven ability to provide customer-driven solutions and support.
Benefits and Perks at Sentry
Sentry offers a comprehensive total rewards package, including:
- Hybrid Work Model: Flexibility with Monday/Friday remote work, Tuesday-Thursday in-office. Home office equipment provided.
- Financial Future: 401(K) plan with an 8% dollar-for-dollar match and immediate vesting.
- Professional Development: Access to Sentry University (SentryU) and Tuition Reimbursement programs.
- Time Off: Generous Paid-Time Off and Volunteer-Time Off plans.
- Health & Wellness: Group Medical, Dental, Vision, Life insurance, Parental leave, and comprehensive Health and Wellness benefits.
- Support Programs: Well-being and Employee Assistance programs.
- Community Engagement: Sentry Foundation gift matching program.
About Sentry
Sentry is proud to be recognized on Forbes’ list of America’s Best Midsize Employers. With a legacy dating back to 1904, Sentry is one of the largest and financially strongest mutual insurance companies in the U.S., holding an A+ rating from A.M. Best. Headquartered in Stevens Point, Wisconsin, with offices nationwide, Sentry fosters a rewarding and challenging work environment with ample opportunities for professional growth and development.
Key skills/competency
- Claims Investigation
- Liability Assessment
- Settlement Negotiation
- Customer Empathy
- Policy Review
- Regulatory Compliance
- Auto Liability
- Claim Lifecycle Management
- Documentation
- Risk Evaluation
How to Get Hired at Sentry
- Research Sentry's culture: Study their mission, values, financial strength, and employee testimonials on LinkedIn and Glassdoor. Understand their "A+ by A.M. Best" rating and what it signifies.
- Tailor your resume for claims roles: Highlight experience in auto liability, claims investigation, policy review, and customer-driven solutions. Use keywords like "liability assessment," "settlement negotiation," and "regulatory compliance" relevant to Sentry's needs.
- Prepare for claims-specific questions: Be ready to discuss your experience in verifying coverage, establishing reserves, and handling moderately complex 1st and 3rd party claims, showcasing your solid claims foundation.
- Emphasize customer empathy and communication: Practice demonstrating how you assist customers through difficult situations and effectively communicate complex claims processes, aligning with Sentry's customer support focus.
- Highlight your adaptability and licensing readiness: Mention your ability to thrive in a hybrid work model and commitment to obtaining state-specific property and casualty claims licensing.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background