Monitoring Center Operator

Overview

Sentinel Offender Services has provided community based, offender-funded monitoring services across North America for over 30 years. As a Monitoring Center Operator, you will be the daily face of Sentinel to participants and clients, handling calls, processing alert data, and researching client information.

Role Responsibilities

• Answer inbound calls and place outbound calls.
• Process and understand alert data and client information.
• Enter, update, and monitor client activity on the database.
• Print and fax reports to agencies as required.
• Escalate technical issues and stay updated on relevant technology trends.

Schedule & Work Environment

This role is fully remote with a minimum of 15 hours per week and must be available Friday, Saturday, and Sunday. A good internet connection and a quiet work environment are required.

Qualifications

• High School Diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong customer service skills and ability to build rapport.

Equipment Provided

• Desktop or laptop computer.
• Other necessary technology equipment and internet access.

Equal Opportunity Employer

Sentinel Offender Services does not discriminate against any protected characteristic. The management team is dedicated to equal opportunity across all employment practices.

Key skills/competency

• Customer Service
• Communication
• Data Management
• Technical Support
• Remote Work
• Problem Solving
• Alert Processing
• Database Entry
• Electronic Monitoring
• Attention to Detail