Technical Success Manager
SentinelOne
Job Overview
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Job Description
About SentinelOne
At SentinelOne, we are redefining cybersecurity with AI-powered, data-driven innovation. We build industry-leading products and cultivate an exceptional company culture, seeking passionate individuals eager to drive impact.
Role Overview
The Technical Success Manager role blends technical expertise, project management, and relationship management to deliver exceptional post-sales experiences. You will guide customers through onboarding, deployment, and ongoing success, ensuring timely delivery and customer satisfaction.
Key Responsibilities
- Lead customers through deployment journeys with structured project management and technical oversight.
- Partner with Account Executives, Sales Engineering, and Support to ensure a seamless customer experience.
- Act as a trusted advisor balancing technical guidance with strong relationship management.
- Provide proactive technical resources and digital enablement to drive adoption and success.
- Advocate internally for customers by communicating needs and challenges urgently.
- Collaborate cross-functionally with Support, Product, Engineering, and Services for timely issue resolution.
- Manage incidents and outages, coordinating internal responses and communication.
- Develop technical content, learning sessions, and webinars to boost customer adoption.
- Report regularly on key success indicators like feature adoption and deployment progress.
- Support Pre-Sales Services by collaborating with Sales and Solutions Engineering.
Required Skills and Experience
- 5-7+ years in enterprise software, preferably cybersecurity.
- Experience in Technical Account Management, Customer Success, or similar roles.
- Strong background in cybersecurity, endpoint protection, and IT/security architecture.
- Proficiency with Windows, MacOS, Linux, and containerized environments.
- Excellent project management skills using tools like Asana, Jira, and Salesforce.
- Outstanding written and verbal communication skills for both technical and executive audiences.
Preferred Qualifications
- Prior experience in Technical Success or Deployment Management for large enterprise accounts.
- Experience in delivering training, enablement, or customer-facing technical content.
- Knowledge in AI, Machine Learning, Generative AI Security, cloud infrastructure, Kubernetes, MDM tools, SaaS support, API integrations, and networking.
Benefits
Medical, Vision, Dental, 401(k), Commuter Benefits, Health and Dependent FSA, Unlimited PTO, Gender-neutral parental leave, Paid Holidays, Paid Sick Time, Stock Purchase Program, Disability & Life Insurance, Employee Assistance, Gym Membership Reimbursement, Cell Phone Reimbursement, and Team Building Events.
Compensation
This U.S. role offers a base salary range of $149,000 to $170,000 USD, varying by candidate location.
Key skills/competency
Cybersecurity, Technical Success, Deployment, Project Management, Customer Success, IT Architecture, Relationship Management, AI, Cloud, Incident Management
How to Get Hired at SentinelOne
- Research SentinelOne's culture: Study mission, values, and recent achievements.
- Customize your resume: Highlight deployment and cybersecurity expertise.
- Prepare for technical questions: Focus on project management and security architecture.
- Showcase communication skills: Demonstrate stakeholder management in interviews.
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