Sr. Technical Support Engineer
SentinelOne
Job Overview
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Job Description
About SentinelOne
At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
What are we looking for?
We are looking for a Sr. Technical Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux. This person will be located in the West Coast and occasional travel may be required.
- Cloud experience (GCP, Azure, AWS, K8)
- Bachelor degree in a technical field
- Minimum two years experience in customer support or a customer-facing technical role
- Strong network and security knowledge
- Training delivery experience an advantage
What will you do?
- Provide phone/email/chat-based customer support to our growing customer base
- Document case activities and interactions with clear and concise information
- Strive to resolve customer issues based on SLAs
- Maintain excellent customer satisfaction through means of professional, proactive and personal service
- Work closely with our researchers and development teams to determine root cause and possible solutions
- Contribute to our knowledge base by creating solution articles, how-to guides and videos
What skills and knowledge should you bring?
- Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Experience with endpoint and server-based security solutions is desired
- Experience with host base security solutions is desired
- Proficient in Windows, Mac, and Linux (mobile platforms a plus)
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Flexible Work Shifts Required (including weekends and holidays)
- Paid Company Holidays
- Paid Sick Time
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
Key skills/competency
- Customer Support
- Technical Troubleshooting
- Endpoint Security
- Cloud Platforms (AWS, Azure, GCP, K8)
- Network Security
- Windows OS
- Mac OS
- Linux OS
- Problem Solving
- Root Cause Analysis
How to Get Hired at SentinelOne
- Research SentinelOne's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for technical support: Highlight experience with endpoint security, cloud platforms (AWS, Azure, GCP, K8), and OS proficiency.
- Showcase problem-solving skills: Prepare STAR method examples demonstrating complex troubleshooting and customer resolution.
- Master operating systems and networking: Deepen your knowledge of Windows, Mac, Linux, and core network security principles.
- Articulate communication skills: Practice explaining technical concepts clearly for diverse customer and internal audiences.
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