Sr. Technical Support Engineer
SentinelOne
Job Overview
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Job Description
About SentinelOne
At SentinelOne, we redefine cybersecurity by pushing the limits of AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. We build industry-leading products and cultivate an exceptional company culture.
What Are We Looking For?
We need a Support Engineer to join our growing Support organization. The role is the key interface between customers, field engineers, and development. You will handle cases on platforms including Windows, Mac, and Linux and must be located on the West Coast with occasional travel.
- Experience with cloud platforms (GCP, Azure, AWS, K8).
- Bachelor’s degree in a technical field.
- Minimum two years in customer facing technical support.
- Strong network and security knowledge.
- Training delivery experience is an advantage.
What Will You Do?
- Provide phone/email/chat-based customer support.
- Document case activities clearly and concisely.
- Resolve customer issues based on SLAs.
- Collaborate with research and development teams for root cause analysis.
- Create solution articles, how-to guides, and videos.
Required Skills and Knowledge
- Excellent customer orientation
- Strong problem-solving and troubleshooting skills
- Excellent written and verbal communication
- Experience with endpoint and server-based security solutions
- Proficiency in Windows, Mac, and Linux environments
Why Join SentinelOne?
You will join a cutting-edge company handling extraordinary challenges alongside industry experts.
Benefits include Medical, Vision, Dental, 401(k), Commuter benefits, Health and Dependent FSA, Unlimited PTO, Flexible Work Shifts, Paid Holidays, Sick Time, Gym membership reimbursement, Cell phone reimbursement, and regular company events.
Base Salary Range: $104,000—$108,000 USD.
Key Skills/Competency
- Technical Support
- Customer Service
- Cybersecurity
- Cloud Computing
- Networking
- Linux
- Windows
- Mac
- Documentation
- Troubleshooting
How to Get Hired at SentinelOne
- Customize your resume: Tailor it to technical support roles.
- Highlight relevant skills: Emphasize cloud and security expertise.
- Research SentinelOne: Understand their products and values.
- Prepare for technical questions: Review troubleshooting scenarios.
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