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Sr Business Systems Analyst

SentinelOne

United StatesOn Site

Original Job Summary

About SentinelOne

At SentinelOne, we’re redefining cybersecurity through AI-powered, data-driven innovation. We focus on building industry-leading products and fostering an exceptional company culture.

Role Overview

The Sr Business Systems Analyst will join the rapidly growing IT Enterprise Applications organization. Reporting to the Sr Director, Solutions Manager, you will scope and solution business requests while hosting bi-weekly status calls with various business units.

Key Responsibilities

  • Understand business processes and workflows.
  • Capture business requirements and translate them into technical specifications.
  • Propose technical solutions to business problems.
  • Document advanced user test cases, communications, and training materials.
  • Manage multiple requests from start to finish.
  • Maintain communication status with business units.

Required Skills and Experience

  • Bachelor's in Computer Science, IT, Business Administration or related field.
  • 3-5 years as a Business Systems Analyst supporting a services organization.
  • Proficiency in SFDC administration in Service and Experience Cloud.
  • Strong communication and problem-solving skills.
  • Proficiency in Google Suite products.

Preferred and Additional Skills

  • Experience with Jira, Thought Industries, Kantata, and Five9.
  • UX/UI design experience.
  • Project management skills.

Benefits

  • Medical, Vision, Dental & 401(k)
  • Unlimited PTO and paid sick time
  • Industry-leading parental leave and company holidays
  • Employee stock purchase program and various reimbursements
  • Regular happy hours and team-building events

Key skills/competency

  • Business Analysis
  • Salesforce
  • Service Cloud
  • Experience Cloud
  • Project Management
  • Communication
  • Workflow
  • Technical Specifications
  • User Testing
  • Google Suite

How to Get Hired at SentinelOne

🎯 Tips for Getting Hired

  • Research SentinelOne's culture: Review mission, values and recent news.
  • Customize your resume: Highlight Salesforce and analysis expertise.
  • Prepare detailed examples: Emphasize past business systems projects.
  • Practice technical interviews: Include workflow and case studies.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce Service Cloud administration.
Practice creating technical specifications.
Study enterprise application integration methods.
Familiarize with Jira and project tracking tools.

Behavioral Questions

Describe managing multiple projects simultaneously.
Explain how you handle stressful deadlines.
Share an example of clear business communication.
Discuss teamwork in cross-functional teams.