Web Support Engineer
SENSORY-MINDS GMBH
Job Overview
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Job Description
About SENSORY-MINDS GMBH
We are the SENSORY-MINDS team, dedicated to creating the ultimate digital experience for our users, customers, and ourselves. We foster an environment where our 'Sensories' have ample room for ideas and self-development. We are a team of designers, UX specialists, developers, and project leads focused on digital transformation, collaborating closely with long-term clients to build and maintain essential applications. Creativity, agility, and strong client relationships are at the core of our work.
Your Role as a Web Support Engineer
As a Web Support Engineer, you will own support missions and efficiently resolve client issues, ensuring high satisfaction through prompt responses. You will participate in client workshops to gather requirements and provide technical solutions, performing system setups, updates, and maintenance for smooth operations. Your ability to manage multiple issues, prioritize effectively, and troubleshoot diligently will be crucial. Building strong client relationships as a trusted advisor and maintaining a comprehensive internal knowledge base will also be key responsibilities.
Technology Stack
- Node.js
- MongoDB
- CI/CD Pipeline Management
- Git/GitHub, REST APIs
- Docker, Kubernetes
- Cloud hosting solutions (AWS, MS Azure)
What You'll Love About SENSORY-MINDS GMBH
You’ll thrive in our highly collaborative, digital-first environment if you are proactive, take ownership of your tasks, and are respectful and kind. We value a drive to solve problems, a passion for continuous improvement, and learning. You can count on a flexible working-from-home model (hybrid or full-remote) and a family-friendly workplace, officially recognized for supporting work-life balance. We reduce overtime with our 'Flex Friday' initiative and provide a properly equipped office, sponsored massages, regular team events, and delicious goodies. We invest in your growth with a training budget and three additional free training days per year, alongside an annual payment after probation, Egym Wellpass discount, and a healthy feedback culture. Our Office and People & Culture team is always open to your suggestions.
Key skills/competency
- Client Support
- Issue Resolution
- Technical Troubleshooting
- System Maintenance
- Relationship Management
- Documentation
- Node.js
- MongoDB
- CI/CD
- Cloud Platforms
How to Get Hired at SENSORY-MINDS GMBH
- Research SENSORY-MINDS GMBH's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for Web Support Engineer: Highlight relevant experience with Node.js, MongoDB, cloud platforms, and client support, using keywords from the job description.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to troubleshoot complex issues, manage priorities, and provide effective technical solutions.
- Emphasize collaboration and proactivity: During interviews, share instances where you've contributed to a collaborative environment and taken ownership of tasks.
- Prepare for technical discussions: Be ready to discuss your experience with the listed technology stack, including CI/CD, Git, Docker, and REST APIs.
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