Office Manager
Senior Helpers · Duncanville, TX
- On site
- Full-time
- $55,000 / year
- Duncanville, TX
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Job highlights
- Manage office operations and support departments.
- Handle customer service and client communication.
- Process payroll and manage caregiver recruitment.
- Oversee billing, accounts payable/receivable.
- Maintain records and ensure HIPAA compliance.
About the role
Office Manager - Senior Helpers
Lead your office team to success! As our Office Manager, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed.
Why Work for Senior Helpers of Southwest Dallas?
- Great Place to Work® Certified
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
Reports To: Owner
What Will Our Office Manager Do?
Customer Service
- Serves as a key communication link between clients, caregivers, and the office by handling incoming calls with professionalism, empathy, and problem-solving.
- Appropriately resolves inquiries or complaints, and/or directs the caller to the appropriate party.
- Supports scheduling by filling shifts promptly and minimizing disruptions in our client services.
- Provides regular updates to management on staffing, scheduling, and business needs.
- Can function as a Caregiver as a backup for the business when needed.
Payroll & Recruitment
- Drives caregiver recruitment and on-boarding, ensuring proper training and readiness to serve clients.
- Processes and supports payroll operations, including collecting, reviewing, and reconciling time sheets against schedules, tracking and resolving discrepancies, documenting significant changes as required, and ensuring accurate and timely payroll processing in accordance with company deadlines.
Billing - Accounts Receivable & Payable
- Process and record accounts payable and accounts receivable transactions, including invoicing, incoming payments, invoice coding, period allocation, monitoring outstanding balances, and ensuring timely collections and payments in accordance with company policies.
Clerical
- Maintains appropriate confidentiality levels and ensures HIPAA compliance in all aspects of the position.
- Maintains all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
- Performs computer, typing, transcriptions and filing duties as required.
- Handles all incoming mail; sorts and appropriately directs it to the intended recipients.
Minimum Qualifications:
- High School Diploma or equivalent
- Minimum 2 years of progressive experience in office management, healthcare administration, or staffing/scheduling.
- Experience with computers, computer software (Microsoft Office applications) and other relevant forms of technology, including the use of email.
- Proficiency with scheduling systems and related record-keeping a plus.
- Demonstrated success in recruiting, hiring, and on-boarding staff.
- Strong knowledge of state and local regulations pertaining to recruitment and hiring preferred.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to successfully pass a background check and other pre-employment screenings.
- Must have a valid and current Texas state driver’s license and insurance.
- Must meet state requirements for Caregiver services.
- Must have safe and reliable transportation to go to and from the client’s location and/or facilities and have a vehicle available during assignments in order to assist clients with shopping needs if required.
- Must be available to work various shifts, including nights, weekends, and holidays.
Experience:
- Management experience in home health or related program: 1 year (Required)
- Direct health care service delivery: 1 year (Required)
Job Benefits:
- Competitive Pay
- Paid Time Off
- Limited Voluntary Benefits
About Senior Helpers:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. IND801
Key skills/competency
- Office Management
- Customer Service
- Billing & Accounts Receivable
- Payroll Processing
- Recruitment & On-boarding
- HIPAA Compliance
- Scheduling Systems
- Microsoft Office Suite
- Organizational Skills
- Healthcare Administration
Skills & topics
- Office Manager
- Healthcare Administration
- Billing
- Payroll
- Recruitment
- Customer Service
- Scheduling
- HIPAA
- Microsoft Office
- Texas
How to get hired
- Tailor your resume: Highlight experience in office management, healthcare administration, or staffing/scheduling. Emphasize recruitment, billing, and payroll skills.
- Showcase relevant experience: Detail your proficiency with Microsoft Office, scheduling systems, and any experience with Long Term Care or government programs.
- Address qualifications directly: Clearly state your High School Diploma, years of experience, and Texas driver's license. Mention background check readiness.
- Prepare for interview questions: Be ready to discuss your organizational skills, ability to manage multiple priorities, and customer service approach.
- Demonstrate tech savviness: Be prepared to discuss your experience with computers and relevant software applications.
Technical preparation
Master Microsoft Office Suite applications.,Become proficient with scheduling systems.,Understand billing and payroll software.,Familiarize with HIPAA regulations.
Behavioral questions
Describe your customer service approach.,How do you manage multiple priorities?,Share an example of successful recruitment.,How do you handle confidential information?
Frequently asked questions
- What are the key responsibilities for an Office Manager at Senior Helpers of Southwest Dallas?
- The Office Manager at Senior Helpers of Southwest Dallas is responsible for coordinating general office activities, assisting with billing and payroll, maintaining files, customer service, caregiver recruitment and onboarding, and supporting other departments. This role also involves ensuring HIPAA compliance and maintaining records related to Long Term Care and government programs.
- What qualifications are essential for the Office Manager position at Senior Helpers?
- Minimum qualifications include a High School Diploma or equivalent, at least 2 years of experience in office management, healthcare administration, or staffing/scheduling. Proficiency with computers and Microsoft Office applications is required. Experience with scheduling systems, recruitment, hiring, and onboarding is also crucial. A Texas driver's license and reliable transportation are necessary.
- Does Senior Helpers of Southwest Dallas offer opportunities for growth or advancement for an Office Manager?
- While the description focuses on the current role, Senior Helpers is a certified 'Great Place to Work®' that encourages autonomy. Roles with task variety and opportunities to support various departments suggest a dynamic environment where dedicated individuals can potentially grow within the organization.
- What kind of work environment can I expect as an Office Manager at Senior Helpers?
- You can expect an environment that values autonomy and provides task variety to keep the workday engaging. Senior Helpers of Southwest Dallas is a Great Place to Work® Certified company, indicating a positive and supportive workplace culture.
- What specific skills are most valued for the Office Manager role at Senior Helpers?
- Key skills include strong organizational abilities, excellent customer service, problem-solving, proficiency in Microsoft Office applications, and experience with scheduling systems. Demonstrated success in recruitment, hiring, and onboarding is highly valued, as is knowledge of state and local regulations pertaining to recruitment.
- Is there a requirement for travel or a valid driver's license for the Office Manager position?
- Yes, a valid and current Texas state driver's license and insurance are required. The role also necessitates safe and reliable transportation for travel to client locations and facilities, and potentially assisting clients with shopping needs.