Senior Customer Success Manager Enterprise Solu...
@ Semrush

Hybrid
$120,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXX****** @semrush.com
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Job Details

Overview

At Semrush, a global online visibility management SaaS platform, we are looking for a Senior Customer Success Manager Enterprise Solutions to drive customer onboarding, adoption, and strategic business reviews for our digital marketing clients in the US.

Role Responsibilities

This role acts as a “Player/Coach” and requires using your diverse SEO, Digital Marketing, and Commercial experience to:

  • Develop effective processes and workflows for onboarding, account activation, and QBRs.
  • Discover customer business and SEO goals to design strategic business plans.
  • Prepare and deliver Quarterly Business Reviews based on tailored customer goals.
  • Train customers on Semrush workflows and provide technical support.
  • Collaborate with Sales and Product teams and offer product feedback.

Requirements

The ideal candidate will have:

  • 5+ years in SEO/Digital Marketing, including 3+ years agency experience.
  • Strong technical SEO skills and deep Digital Marketing expertise.
  • Experience with Enterprise SEO platforms and associated tools (Google Analytics, Google Ads, Google Search Console).
  • Exceptional English communication skills and ability to deliver in-depth QBRs.
  • A customer-oriented mindset with proven account management capabilities.

Nice to Have

Additional benefits include:

  • Experience as a “Player/Coach” supporting team growth.
  • Creative and analytical problem-solving skills.
  • A strong drive to provide an excellent customer experience.

Team & Culture

Join our vibrant Customer Success team at Semrush and help shape the overall experience for Enterprise customers. Enjoy remote work flexibility combined with supportive office environments for occasional meet-ups and events.

Benefits

We offer low cost medical, dental, vision plans, 401(k) with employer match, unlimited PTO, paid parental leave, various insurances, corporate events and more.

Key skills/competency

  • SEO
  • Digital Marketing
  • Customer Success
  • Enterprise Solutions
  • Technical SEO
  • QBR
  • Account Management
  • Workflow Optimization
  • SaaS
  • Customer Empathy
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How to Get Hired at Semrush

🎯 Tips for Getting Hired

  • Research Semrush's culture: Understand their values and global impact.
  • Customize your resume: Emphasize SEO and customer success experience.
  • Highlight technical skills: Detail your expertise in SEO tools.
  • Prepare for QBR discussions: Practice explaining complex workflows.

📝 Interview Preparation Advice

Technical Preparation

Review Enterprise SEO platform case studies.
Practice hands-on technical auditing skills.
Brush up on Google Analytics and Ads.
Prepare sample QBR presentations.

Behavioral Questions

Explain a time you improved customer workflows.
Describe managing conflicting priorities under pressure.
Share an experience delivering difficult feedback.
Discuss working autonomously in a remote setting.

Frequently Asked Questions