Senior Technical Support Engineer
@ Semgrep

Hybrid
$110,000
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXX******* @semgrep.dev
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Job Details

About Semgrep

Our mission is to make world-class software security available to everyone. At Semgrep, we build open source, powerful, fast, and easy-to-use program analysis tools used by top companies like Snowflake and Dropbox. We pride ourselves on honesty, respect, and a diverse community of dreamers and builders.

What You’ll Do

The Senior Technical Support Engineer is a critical role in our Engineering Department. You will:

  • Understand, reproduce, and resolve complex technical issues.
  • Manage support tickets and improve customer experience.
  • Act as the voice of the customer for product feedback.
  • Create documentation, troubleshooting playbooks, and training materials.
  • Participate in on-call duties for global weekend/holiday coverage.

You Are Ideal For This Role If You Have

Strong written and verbal communication skills, deep understanding of developer workflows and CI/CD environments (GitHub Actions, GitLab, Jenkins, etc.), familiarity with Web Application Security (OWASP Top 10) and API/Webhook basics, plus at least 2 years in technical customer support or software engineering.

Compensation

Salary Range: $101,000 - $119,000 USD, complemented by equity and benefits. (Note: range is based on the San Francisco Bay Area standards.)

What We Offer

Comprehensive health plans, generous vacation, 401k, learning stipends, and supportive work accommodations to ensure long-term success and well-being.

Who We Are

We are a diverse team from various backgrounds, united by respect and honesty. Whether you're a new parent, new grad, or an experienced professional, if you are exceptional and believe in our mission, you belong here.

Key skills/competency

Technical Support, Troubleshooting, CI/CD, Documentation, On-call, Customer Service, Web Security, API, Collaboration, Problem-solving

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How to Get Hired at Semgrep

🎯 Tips for Getting Hired

  • Research Semgrep's culture: Study their mission, values, and recent news thoroughly.
  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Prepare for technical interviews: Brush up on CI/CD and security fundamentals.
  • Showcase customer empathy: Emphasize your problem solving in previous roles.

📝 Interview Preparation Advice

Technical Preparation

Review CI/CD pipeline concepts.
Practice troubleshooting complex support tickets.
Study Web Application Security fundamentals.
Familiarize with build and SCM systems.

Behavioral Questions

Describe a challenging customer issue resolution.
Explain your teamwork in cross-functional projects.
Detail time management under on-call shifts.
Discuss how you handle stress and feedback.

Frequently Asked Questions