Brand Specialist Supervisor, Gabriela Hearst

Introduction

As a Brand Specialist Supervisor, Gabriela Hearst, you will be a pivotal part of the Selfridges team, driving exceptional customer service and brand representation for Gabriela Hearst. This role requires a blend of product expertise, sales acumen, and leadership qualities to inspire both customers and colleagues.

Your Responsibilities as Brand Specialist Supervisor, Gabriela Hearst

• Deliver exceptional service to our customers by sharing in-depth product knowledge, creating memorable experiences, and effectively managing complaints.
• Excite and motivate colleagues by sharing extensive brand knowledge, communicating stories of newness, product exclusives, and other information to drive sales.
• Take responsibility for tasks beyond typical role expectations, identifying opportunities to improve business, customer service, and retail standards.
• Ensure adherence to health and safety and security procedures, actively contributing to stock loss prevention.
• Adapt to diverse daily challenges, potentially working across different departments while maintaining service excellence and collaborative spirit.
• Build and develop a personal client base, nurturing customer relationships through unique and exceptional personal service.

What You Bring

• Results-Oriented: You are highly focused on numbers, including sales, CRM, and NPS targets, with a strong curiosity and appetite to learn more about data even without extensive prior exposure.
• Exceptional Communicator: Passionate about our products, you possess the ability to deliver inspiring brand training to your team effectively.
• Market Aware: You proactively stay informed about competitor activities and market trends.
• Sales and Service Expert: Proven track record as a sales and service expert in a retail environment.
• Collaborative: Your brand partners and internal contacts will rely on you for timely updates on successes, challenges, and customer feedback.
• Approachable Leader: As a leader within your department, you are invested in your wider team, readily available for queries, and provide coaching support.
• Proud Shopkeeper: You take ownership of replenishing stock, maintaining Selfridges' high standards, and inspiring others to do the same.
• Values Aligned: You exemplify Selfridges' values, acting as a trusted and respected colleague.

This guide represents a summary of the role; however, all team members are expected to be flexible in their duties, which may change according to business needs.

Key skills/competency

• Sales Acumen
• Customer Service
• Client Relationship Management (CRM)
• Product Knowledge
• Brand Training
• Team Leadership
• Retail Operations
• Stock Management
• NPS Management
• Communication Skills