Brand Specialist Supervisor, Anine Bing
Selfridges
Job Overview
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Job Description
About the Brand Specialist Supervisor, Anine Bing Role
As a Brand Specialist Supervisor for Anine Bing, you will be instrumental in delivering an exceptional customer experience by sharing your extensive product knowledge and creating memorable interactions. You will also be responsible for effectively managing any customer complaints that may arise. A key part of your role involves inspiring and motivating your colleagues within the department, sharing insights into new products, exclusive items, and other crucial information to drive sales. This includes cascading product knowledge through structured training sessions.
You are expected to take initiative beyond your immediate role, identifying opportunities to enhance business performance, improve customer service, and uphold Selfridges' high retail standards. Adherence to health and safety and security procedures is paramount, and you will play an active role in preventing stock loss. The role demands flexibility, as you may be required to work across different departments, bringing your excellent service and collaborative spirit wherever you go.
A significant aspect of your contribution will be to build and develop your own client base. Utilizing your exceptional service skills, you will nurture strong customer relationships and maintain them through personalized service.
A Bit About You
You are detail-oriented and comfortable with numbers, constantly monitoring sales, CRM data, and NPS targets. Even if you lack extensive prior exposure to this data, you possess the curiosity and drive to learn and master it. As a great communicator, you are passionate about our products, enabling you to deliver inspiring brand training to your team.
You are well-informed, consistently tracking competitor activities to ensure Selfridges remains ahead. Recognized as a sales and service expert, you thrive in a collaborative environment. Your brand partner or internal team contacts will depend on you to keep them updated on successes, challenges, and customer feedback. Approachable by nature, you will serve as a leader in your department, invested in your wider team, and readily available for queries or coaching support. Finally, you are a proud shopkeeper, taking responsibility for replenishing stock, maintaining Selfridges' impeccable standards, and inspiring others to do the same. You embody our values and are a trusted, respected colleague.
This guide provides a summary of the role; however, all team members are expected to be flexible and undertake varied tasks as business needs evolve.
Key skills/competency
- Customer Service
- Sales Generation
- Product Knowledge
- Clienteling
- CRM Management
- Leadership
- Retail Operations
- Communication Skills
- Team Motivation
- Competitor Analysis
How to Get Hired at Selfridges
- Research Selfridges' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their luxury retail ethos.
- Tailor your resume: Customize your application to highlight proven experience in luxury customer service, sales achievements, clienteling, and team supervision within a high-end retail environment.
- Showcase brand passion: Prepare to articulate your passion for luxury fashion, particularly the Anine Bing brand, and demonstrate your knowledge of current trends and market positioning.
- Emphasize leadership and communication: Be ready to provide examples of how you've motivated teams, delivered effective training, and managed challenging situations while maintaining high standards.
- Prepare for behavioral questions: Practice responses that demonstrate your problem-solving skills, adaptability, and commitment to continuous improvement in a fast-paced retail setting.
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