Software Quality Analyst I

Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About The Role

The Software Quality Analyst I will develop, maintain, and execute a wide range of quality tests and analyses to ensure software solutions meet or exceed technical specifications, compliance standards, and end-user functional requirements. This role will create test plan requirements and develop/review test scripts. You will communicate with business line stakeholders to assist and validate solution functionality prior to production implementation. The Software Quality Analyst I will also develop, maintain, and manage processes specific to the quality analyst function.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Essential Duties And Responsibilities

• Create test scripts designed to validate both the primary and edge path workflow of end users in software solutions.
• Gather and coordinate test data and execute test scripts, documenting and analyzing all discovered issues.
• Retest and validate software fixes.
• Participate in risk analysis as knowledge of software solutions grows.
• Meet with business stakeholders, systems owners, and end users to verify test issues and resolutions.
• Develop, maintain, and manage quality analyst-specific processes and documentation as they relate to the overall software development lifecycle.
• Work with business systems analyst and development resources to document, test, and resolve issues.
• Prepare and deliver status reports to management detailing QA progress on existing projects.
• Communicate effectively and efficiently with business and technical stakeholders.
• Lead by example and demonstrate high performance in the areas of customer service, collaboration, teamwork, reliability, productivity, and execution.

Skills/Abilities

• Software quality analysis
• Test plan and script documentation
• Agile/SCRUM
• QA environment progression and related tasks (QA, Test, UAT, Production)
• Primary and edge path testing methodologies

Education And Experience

• Bachelor’s degree from an accredited college or university or an equivalent combination of related education and work experience required.
• At least one year of experience in software testing on web-based software solutions.
• Fluent with Microsoft Office and Google Apps.
• Experience with various SDLC methodologies, agile and SCRUM preferred.
• Strong initiative, innovative thinking skills, and the ability to analyze details and adopt a strategic view.
• Strong oral and written communication skills.
• Ability to explain complex technical information to technical and non-technical contacts.
• Strong interpersonal skills; ability to effectively build relationships, promote a collaborative team environment, and influence others.

Physical Requirements

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values

• Service: We create positive customer experiences.
• Entrepreneurship: We create, innovate & take risks.
• Leadership: We build & invest in high-performing teams.
• Empowerment: We embrace a changing environment.
• Courage: We challenge the status quo & drive continuous improvement.
• Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Our Benefits

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We Are Proud To Offer The Following Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

Key skills/competency

• Software Quality Assurance
• Test Script Development
• Agile Methodologies
• SDLC
• Web-based Testing
• Defect Tracking
• Stakeholder Communication
• Risk Analysis
• UAT Coordination
• Documentation Management