Technical Account Manager - APAC
Sekoia.io · APAC
- Hybrid
- Full-time
- $120,000 / year
- APAC
Job highlights
- Manage customer relationships in APAC region.
- Drive product adoption, renewals, and growth.
- Collaborate with internal teams for customer success.
- Identify upsell and cross-sell opportunities.
- Influence product roadmap with customer insights.
About the role
About Sekoia.io
Sekoia.io rethinks cybersecurity with an innovative SaaS solution: an industry-leading AI-SOC platform capable of neutralizing threats before our customers suffer the impacts. In a world where everything is connected, cyber threats are becoming ever more sophisticated, more numerous and more dangerous. Sekoia.io aims to make these threats painless. With our latest fundraising of €26 million in 2025, we will continue to strengthen our highly ambitious international expansion and our technological development to serve our customers. By joining Sekoia today, you’ll dive into a period of rapid growth, collaborating with a cross-functional team that leverages cutting-edge AI to write the playbook for next-gen security operations centers and extend our global footprint. If you’re passionate about defending the digital world and making a tangible impact, there’s never been a better time to join us !Your Missions
- Map customers’ security architectures and usage patterns post-sale to identify optimization opportunities.
- Perform regular configuration audits, detect friction points, and recommend technical improvements.
- Measure and monitor service indicators (SLAs, operational KPIs) and drive corrective action plans when needed.
- Serve as primary technical point of contact for major incident investigations, coordinating stakeholders and ensuring transparent communication.
- Customer Success Management: Onboard customers end-to-end: kick-off workshops, customized training sessions, Q&A clinics.
- Co-pilot adoption workshops and feature demos to maximize platform value and user proficiency.
- Conduct quarterly health checks and executive business reviews, collecting feedback and aligning on success criteria.
- Manage the full renewal cycle, delivering ROI/business impact presentations and negotiating contract extensions.
- Identify and qualify upsell or cross-sell opportunities, partnering with Sales to craft tailored proposals.
- Cross-Functional Collaboration: Proactively gather and centralize customer feedback on product features, UX and roadmap priorities.
- Liaise closely with Product, R&D, Support and Infrastructure to ensure rapid resolution of customer requests.
- Advocate for customer needs internally and influence the product roadmap with technical and business insights.
Your Profile
- You have an engineering degree or equivalent, ideally in computer science, cybersecurity, or a related field.
- You have 3 to 5 years of experience in a similar technical role (Solution Engineer or Technical Account Manager), preferably in the cybersecurity SaaS publishing sector.
- You have experience in consulting or project management for the implementation or migration of SIEM solutions, with knowledge of SOC/CSIRT/BlueTeam environments being an asset.
- Proven track record managing renewals, upsells and delivering measurable customer outcomes.
- Excellent analytical skills, comfortable with KPIs, data interpretation and ROI storytelling.
- Strong consulting or project management skills, with the ability to engage C-level executives (CISO, SOC Managers) and technical teams alike.
- Outstanding presentation and workshop-facilitation abilities; you make complex technical concepts accessible.
- You have outstanding communication skills in English; other languages are a plus.
Are you interested in this job but feel you haven’t ticked all the boxes?
Don’t hesitate to apply, and tell us in the cover letter section why we absolutely must meet!Why join Sekoia.io ?
- Strong values of collaboration, innovation, trust, excellence, humility and open-mindedness to help you thrive and make your contribution impactful
- Remote-friendly setting with professional trips paid for by the company
- You can learn more about our work environment by checking our Welcome To The Jungle page.
Key skills/competency
- Technical Account Management
- Cybersecurity
- SaaS
- Customer Success
- Sales
- Product Management
- R&D
- Customer Onboarding
- Renewals and Upsells
- Technical Support
Skills & topics
- Technical Account Manager
- Cybersecurity
- SaaS
- Customer Success
- APAC
- Remote
- AI-SOC
- SIEM
- Solution Engineer
- Sales
How to get hired
- Tailor your resume: Highlight your cybersecurity SaaS experience, TAM/Solution Engineer roles, and success with renewals/upsells.
- Craft a compelling cover letter: Address any perceived gaps and express your passion for cybersecurity and Sekoia.io's mission.
- Showcase technical acumen: Prepare to discuss your experience with SIEM solutions, SOC environments, and architecting technical solutions.
- Demonstrate customer-centricity: Emphasize your consulting skills, ability to engage executives, and facilitate workshops.
- Prepare for remote success: Highlight your self-discipline, communication skills, and ability to work independently in a remote setting.
Technical preparation
Master Sekoia.io's AI-SOC platform features.,Practice explaining complex technical concepts.,Prepare SIEM implementation and migration examples.,Study cybersecurity architecture and usage patterns.
Behavioral questions
Describe a complex customer issue you resolved.,How do you manage customer expectations?,How do you collaborate with sales and product teams?,How do you handle customer feedback and drive change?
Frequently asked questions
- What is the primary focus of the Technical Account Manager role at Sekoia.io?
- The Technical Account Manager role at Sekoia.io focuses on being a trusted technical liaison and strategic success partner for APAC customers, driving adoption, value realization, renewals, and growth of Sekoia.io's AI-SOC platform.
- Is this a remote position, and what are the location requirements for the Technical Account Manager role?
- Yes, this is a fully remote position for candidates based anywhere in the Asia Pacific region. Occasional travel across the region may be required for business purposes.
- What kind of experience is preferred for the Technical Account Manager position at Sekoia.io?
- Sekoia.io prefers candidates with 3 to 5 years of experience in a similar technical role, ideally in cybersecurity SaaS publishing. Experience with SIEM solutions, SOC/CSIRT/BlueTeam environments, and managing renewals/upsells is highly valued.
- How does Sekoia.io foster internal collaboration for customer success?
- Sekoia.io emphasizes cross-functional collaboration. The Technical Account Manager will work closely with Sales, Support, R&D, and Product teams to ensure rapid resolution of customer requests and to advocate for customer needs internally.
- What is Sekoia.io's approach to cybersecurity, and what is their AI-SOC platform?
- Sekoia.io offers an innovative SaaS solution, an industry-leading AI-SOC platform designed to neutralize sophisticated cyber threats before customers suffer impacts. They aim to make cyber threats painless for their clients.
- What opportunities for professional development are available at Sekoia.io?
- Sekoia.io is in a period of rapid growth with a recent €26 million fundraising. Joining now offers the chance to be part of international expansion, technological development, and contribute to next-gen security operations centers.
- How does Sekoia.io support its remote employees?
- Sekoia.io provides a remote-friendly setting and covers professional travel expenses. They also foster strong values of collaboration, innovation, trust, excellence, humility, and open-mindedness to support employee growth.
- What are the key responsibilities related to customer onboarding and training for this role?
- The role involves end-to-end customer onboarding, including kick-off workshops, customized training sessions, and Q&A clinics. You will also co-pilot adoption workshops and feature demos to maximize platform value and user proficiency.