Leave of Absence Coordinator

Leave of Absence Coordinator

Join Sedgwick and be part of something truly meaningful. Our 33,000 colleagues support people worldwide facing the unexpected. Grow your career with us, experience our caring culture, and enjoy work-life balance. There's no limit to what you can achieve.

Recognitions:

• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
• Certified as a Great Place to Work®
• Fortune Best Workplaces in Financial Services & Insurance

About the Role

We are looking for an enthusiastic and empathetic Leave of Absence Coordinator to join our team. You will thrive in a collaborative, hybrid work environment, demonstrating motivation, drive, customer-orientation, empathy, and a solution-focused approach. This role requires you to live near our dynamic Center of Excellence in Irving, TX.

What We Offer

• A stable, consistent work environment with a flexible hybrid work style.
• Competitive pay of $19.31 per hour.
• A comprehensive training program to support employees and customers of world-renowned brands.
• A dedicated mentor and manager for career guidance.
• Career development and promotional opportunities.
• A diverse, all-inclusive benefits package for mental, physical, financial, and professional well-being.

Primary Purpose Of The Role

Analyze reported leave requests to determine paid leave benefits based on client plans, policies, and state/federal regulations. Make timely calculations, payments, and adjustments for client paid leave plans, ensuring ongoing claim management meets company service standards and industry best practices.

Essential Responsibilities May Include

• Establish FMLA claims; track and code documentation according to internal workflows.
• Analyze FMLA and other paid leave claims to determine eligibility, certification, and payment calculations in compliance with policies and regulations.
• Identify action plans, determine benefits, and make timely case decisions based on client service expectations.
• Communicate decisions and ongoing expectations to claimants and clients.
• Maintain professional client relationships.
• Attendance during scheduled work hours is required.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, computer literacy (Microsoft Office, Windows environment), and organizational skills. Must meet minimum typing requirements.
• Experience: Clerical or customer service experience, or an equivalent combination of education and experience, is preferred.

Taking Care Of You

• World-class training program with a comprehensive curriculum for entry-level colleagues.
• Assigned mentor and manager for support and guidance.
• Career development and promotional growth opportunities.
• Comprehensive benefits package including medical, dental, vision, 401K, PTO, and more.

Work Environment

• Mental: Clear and conceptual thinking, excellent judgment, ability to handle work-related stress, multiple priorities, and deadlines.
• Physical: Ability to sit at a desk for extended periods operating a computer and phone system. Travel as required.
• Auditory/Visual: Hearing, vision, and talking capabilities.

Key skills/competency

• Leave of Absence Coordination
• FMLA Administration
• Paid Leave Policies
• Claim Analysis
• Benefit Calculation
• Regulatory Compliance
• Client Relationship Management
• Customer Service
• Data Entry
• Microsoft Office Suite