Leave of Absence Coordinator
Sedgwick · Irving, TX
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- On site
- Full-time
- $39,000 / year
- Irving, TX
Job highlights
- Coordinate leave of absence requests and benefits.
- Analyze claims against policies and regulations.
- Calculate payments and manage ongoing claims.
- Communicate decisions to claimants and clients.
- Support employees and customers globally.
About the role
Leave of Absence Coordinator
Join Sedgwick and be part of something truly meaningful. Our 33,000 colleagues support people worldwide facing the unexpected. Grow your career with us, experience our caring culture, and enjoy work-life balance. There's no limit to what you can achieve.
Recognitions:
- Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
- Certified as a Great Place to Work®
- Fortune Best Workplaces in Financial Services & Insurance
About the Role
We are looking for an enthusiastic and empathetic Leave of Absence Coordinator to join our team. You will thrive in a collaborative, hybrid work environment, demonstrating motivation, drive, customer-orientation, empathy, and a solution-focused approach. This role requires you to live near our dynamic Center of Excellence in Irving, TX.
What We Offer
- A stable, consistent work environment with a flexible hybrid work style.
- Competitive pay of $19.31 per hour.
- A comprehensive training program to support employees and customers of world-renowned brands.
- A dedicated mentor and manager for career guidance.
- Career development and promotional opportunities.
- A diverse, all-inclusive benefits package for mental, physical, financial, and professional well-being.
Primary Purpose Of The Role
Analyze reported leave requests to determine paid leave benefits based on client plans, policies, and state/federal regulations. Make timely calculations, payments, and adjustments for client paid leave plans, ensuring ongoing claim management meets company service standards and industry best practices.
Essential Responsibilities May Include
- Establish FMLA claims; track and code documentation according to internal workflows.
- Analyze FMLA and other paid leave claims to determine eligibility, certification, and payment calculations in compliance with policies and regulations.
- Identify action plans, determine benefits, and make timely case decisions based on client service expectations.
- Communicate decisions and ongoing expectations to claimants and clients.
- Maintain professional client relationships.
- Attendance during scheduled work hours is required.
Qualifications
- Education & Licensing: High school diploma or GED required.
- Skills: Strong oral and written communication, computer literacy (Microsoft Office, Windows environment), and organizational skills. Must meet minimum typing requirements.
- Experience: Clerical or customer service experience, or an equivalent combination of education and experience, is preferred.
Taking Care Of You
- World-class training program with a comprehensive curriculum for entry-level colleagues.
- Assigned mentor and manager for support and guidance.
- Career development and promotional growth opportunities.
- Comprehensive benefits package including medical, dental, vision, 401K, PTO, and more.
Work Environment
- Mental: Clear and conceptual thinking, excellent judgment, ability to handle work-related stress, multiple priorities, and deadlines.
- Physical: Ability to sit at a desk for extended periods operating a computer and phone system. Travel as required.
- Auditory/Visual: Hearing, vision, and talking capabilities.
Key skills/competency
- Leave of Absence Coordination
- FMLA Administration
- Paid Leave Policies
- Claim Analysis
- Benefit Calculation
- Regulatory Compliance
- Client Relationship Management
- Customer Service
- Data Entry
- Microsoft Office Suite
Skills & topics
- Leave of Absence
- FMLA
- Paid Leave
- Benefits Administration
- HR Coordinator
- Client Services
- Sedgwick
- Irving TX
- Entry Level
- Customer Support
How to get hired
- Tailor your resume: Highlight customer service and clerical experience, emphasizing organizational and communication skills relevant to leave of absence coordination.
- Showcase empathy and problem-solving: In your application and interviews, provide examples of how you've handled sensitive situations and resolved issues effectively.
- Demonstrate PC literacy: Be prepared to discuss your proficiency with Microsoft Office and other relevant software, including meeting typing requirements.
- Express interest in growth: Emphasize your motivation for a career in this field and your eagerness to learn through Sedgwick's training and development programs.
- Research Sedgwick's values: Understand their commitment to caring, work-life balance, and diversity to align your responses with their culture.
Technical preparation
Practice typing speed and accuracy tests.,Master Microsoft Office Suite, especially Excel.,Familiarize yourself with FMLA regulations.,Review company policies and claim processes.
Behavioral questions
Describe handling a sensitive employee situation.,How do you manage multiple competing priorities?,Give an example of empathetic customer service.,How do you ensure accuracy in your work?
Frequently asked questions
- What is the hourly pay for a Leave of Absence Coordinator at Sedgwick?
- The Leave of Absence Coordinator role at Sedgwick offers an hourly pay of $19.31. This is a starting rate, and actual compensation can be influenced by factors like skill set and experience level.
- What are the typical work hours and arrangement for this Sedgwick role?
- This position involves working scheduled hours in a hybrid model, meaning a combination of in-office and virtual work. Attendance during scheduled work hours is required, and the role is based near the Irving, TX Center of Excellence.
- What kind of training is provided for the Leave of Absence Coordinator position?
- Sedgwick offers a comprehensive training program designed to equip entry-level colleagues with the necessary skills to support employees and customers effectively. You will also receive guidance from a dedicated mentor and manager.
- What are the main responsibilities of a Leave of Absence Coordinator at Sedgwick?
- The primary responsibilities include analyzing leave requests, determining eligibility for paid leave benefits based on policies and regulations, calculating payments, and managing ongoing claims while maintaining client relationships.
- Does Sedgwick offer career growth opportunities for a Leave of Absence Coordinator?
- Yes, Sedgwick emphasizes career development and promotional opportunities. As you take on new responsibilities and gain experience, there are avenues for growth within the company.
- What qualifications are essential for the Leave of Absence Coordinator role?
- Essential qualifications include a high school diploma or GED, strong oral and written communication skills, computer literacy (Microsoft Office), and good organizational skills. Previous clerical or customer service experience is preferred.
- Is this role suitable for someone new to the field of leave management?
- Absolutely. Sedgwick specifically mentions a comprehensive training program for entry-level colleagues and assigns mentors and managers to guide you, making it a suitable role for those new to leave management.
- What is the company culture like at Sedgwick for a Leave of Absence Coordinator?
- Sedgwick fosters a caring culture with a focus on work-life balance. They emphasize collaboration, empathy, and employee well-being, as evidenced by their Great Place to Work certifications and numerous workplace awards.