Client Service Manager | Casualty Claims Experience Required (Auto, GL or WC) | Multi-Client
Sedgwick · United States
- Hybrid
- Full-time
- $95,000 / year
- United States
Job highlights
- Manage multiple client accounts and relationships.
- Oversee casualty claims programs (Auto, GL, WC).
- Ensure client satisfaction and retention.
- Lead and develop a team of colleagues.
- Utilize claims management and client relations skills.
About the role
Client Service Manager - Casualty Claims
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
About the Role
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? Apply your Casualty Claims & Client Relations experience. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. Enjoy flexibility and autonomy in your daily work, your location, and your career path. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.
Ideal Candidate Profile
We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
Primary Purpose Of The Role
To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
Essential Responsibilities
- Performs client renewal and Client Service Instruction preparation for assigned clients.
- Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
- Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
- Educates the client on loss data - drivers of cost impacting assigned programs.
- Coordinate project activity.
- Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
- Identifies issues that impact customer satisfaction.
- Identifies and solicits cross selling opportunities.
- Coordinates client contracts.
Supervisory Responsibilities
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
- Provides support, guidance, leadership and motivation to promote maximum performance.
Qualifications
- Education & Licensing: High School Diploma or GED required. Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.
- Experience: 5+ years of claims management experience or equivalent combination of education and experience required.
- Supervisory Experience
Taking Care Of You
- Flexible work schedule.
- Referral incentive program.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Work Environment Requirements
- When applicable and appropriate, consideration will be given to reasonable accommodations.
- Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
- Physical: Computer keyboarding.
- Auditory/Visual: Hearing, vision and talking.
Compensation and Benefits
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($90K - $100K). A comprehensive benefits package is offered including but not limited to, medical, dental vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Additional Information
Employment may be contingent upon successful completion of a motor vehicle record (MVR) check, where job related.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Key skills/competency
- Client Relationship Management
- Claims Management
- Casualty Claims
- Auto Claims
- General Liability Claims
- Workers' Compensation Claims
- Account Management
- Customer Satisfaction
- Cross-selling
- Team Leadership
Skills & topics
- Client Service Manager
- Claims Management
- Casualty Claims
- Client Relations
- Account Management
- Sedgwick
- Auto Claims
- General Liability
- Workers Compensation
- Supervisory Experience
How to get hired
- Tailor your resume: Highlight casualty claims management and client relations experience, emphasizing auto, GL, or WC expertise.
- Showcase leadership: Detail your supervisory experience, including hiring, performance development, and team motivation.
- Emphasize client focus: Provide examples of how you've maintained and improved customer satisfaction and managed key relationships.
- Address core values: Align your application with Sedgwick's values of empathy, accountability, collaboration, growth, and inclusion.
- Prepare for interviews: Be ready to discuss your claims experience, client management strategies, and leadership approach.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Client Service Manager role at Sedgwick?
- The specified range for the Client Service Manager position at Sedgwick is between $90K and $100K annually. This range is for certain jurisdictions requiring pay transparency and actual compensation may vary based on factors like experience and location.
- What specific casualty claims experience is required for the Client Service Manager position?
- The role requires at least 5 years of claims management experience, specifically with expertise in Auto, General Liability (GL), or Workers' Compensation (WC) claims. This experience is crucial for managing client accounts and understanding the drivers of cost impacting assigned programs.
- Does Sedgwick offer remote or hybrid work options for the Client Service Manager role?
- The job description emphasizes flexibility and autonomy in daily work, location, and career path, suggesting potential for flexible arrangements. However, specific work arrangement details (remote, hybrid, on-site) would need to be confirmed during the application process.
- What are Sedgwick's core values, and how can I demonstrate them in my application for the Client Service Manager role?
- Sedgwick's core values are empathy, accountability, collaboration, growth, and inclusion. You can demonstrate these by highlighting instances in your resume and cover letter where you've exhibited these traits, such as problem-solving collaboratively, taking ownership of issues, or fostering a positive team environment.
- What is the education requirement for the Client Service Manager position at Sedgwick?
- A High School Diploma or GED is required. A Bachelor's degree from an accredited college or university is preferred, along with any professional certifications applicable to the line of business.
- What benefits does Sedgwick offer to its employees for the Client Service Manager role?
- Sedgwick provides a diverse and comprehensive benefits package, including medical, dental, vision, 401K with matching (on day one), PTO, disability and life insurance, employee assistance programs, and flexible spending or health savings accounts.
- How does Sedgwick approach employee development for a Client Service Manager?
- Sedgwick offers various professional development opportunities, including career development and promotional growth, to help employees perform their best and grow their careers. They also provide colleague performance development plans and support to promote maximum performance.