Customer Service Representative

Customer Service Representative at Sedana Medical

Do you want to be part of a small but growing medtech and pharmaceutical company where your work truly makes a difference? Sedana Medical is looking for a proactive and reliable Customer Service Representative to join our Global Customer Service team at our German office in Wolfratshausen. If you are service-minded, detail-oriented, and thrive in a dynamic international environment, we want to hear from you!

The Role

As Customer Service Representative at Sedana Medical, you will play a key role in ensuring smooth operational flow within all Customer Service processes. This hands-on role involves managing daily customer orders, supporting internal stakeholders, and contributing to efficient administrative and operational processes. You will work in a highly international environment, collaborating closely with teams across Sales, Supply Chain, Finance, QA, and Logistics, and report to the Head of Customer Operations. This is an exciting opportunity to contribute to high-quality customer service in a meaningful healthcare setting.

• Manage daily customer orders and ensure smooth order processing.
• Act as a key contact for customer inquiries and provide relevant documentation.
• Coordinate closely with Sales, Logistics, and internal stakeholders.
• Handle returns, credit notes, and delivery-related matters.
• Maintain accurate customer master data and pricing information in our ERP system.
• Support monitor and asset management, including reporting and invoicing.
• Contribute to efficient processes and continuous improvements within Customer Operations.
• Support administrative tasks and material management at the German office.

Your Profile

Minimum qualifications

• Completed commercial apprenticeship (e.g., Industriekaufmann/-frau) or comparable business qualification.
• Several years of experience in customer service or a similar administrative role.
• Strong organizational skills and a structured, solution-oriented working style.
• Proactive mindset with an interest in improving processes.
• Confident user of MS Office; ERP experience is a plus.
• Fluent German and good English skills (written and spoken).

Beneficial qualifications

• Experience in customer service within medtech, pharma, or healthcare.
• Experience working in an international environment.
• Knowledge of logistics and order processing workflows.
• Experience with master data management and invoicing processes.
• Spanish at professional working proficiency.

Personal attributes

• Structured and detail-oriented with a strong sense of responsibility.
• Service-oriented with a clear customer focus.
• Proactive and solution-driven mindset.
• Collaborative team player who works effectively across functions.
• High level of ownership and commitment.
• Comfortable working in a dynamic and evolving environment.

What We Offer

At Sedana Medical, you will join an international medtech company with a clear purpose and strong growth ambition. We offer a stable position at our German office in Wolfratshausen, competitive conditions, and opportunities for professional development within a growing organization. You will work in a collaborative environment with close cross-functional and cross-border cooperation.

Who We Are

Sedana Medical is a pioneering medtech and pharmaceutical company focused on establishing inhaled sedation as a standard therapy in intensive care. For more information, please visit: Home - Sedana Medical.

Contact Person

Brigitte Stein-Köster, Head of Customer Operations: brigitte.steinkoester@sedanamedical.com

Karolin Sjösten, VP Human Resources: karolin.sjoesten@sedanamedical.com

Key skills/competency

• Customer Service
• Order Management
• ERP Systems
• Logistics Coordination
• Administrative Support
• Data Management
• Process Improvement
• International Collaboration
• Customer Relations
• Invoicing